General Manager - Callville Bay Marina

Compensation Amount:

92,000.00 USD Annual

Job Summary:

The General Manager is responsible for all aspects of the marina’s daily
operations and administrative management, including direct supervision of
all non-exempt and marina professional staff. The General Manager
oversees the National Park Service contract deliverables and water
fluctuation while promoting the marina, thereby increasing profitability and
ensuring that marina guests have a high-quality experience. The position is
responsible for driving business strategies in lodging, rentals, food &
beverage, retail, marketing, facilities, project management, and
environmental compliance.

The pay for this position starts at $92,000, depending on experience.
Housing may be available for this position, depending on vacancy.

Job Description:

ESSENTIAL FUNCTIONS

• Leads overall property operations, overseeing daily execution, opening/closing procedures, and ensuring compliance with GSI policies, contract obligations and environmental standards.
• Develops strategic and operational plans to support execution of division and company initiatives to achieve both operational excellence and business results
• Supervises and schedules staff: Trains new employees; delegates assignments and monitors staff performance. Initiates and manages disciplinary action when appropriate. 
• Performs all new hire procedures, including required paperwork and Workday entries, and all weekly payroll procedures. 
• Manages through unusual events to keep the area operating to the Company’s standards.
• Creates and implements preventive maintenance programs for infrastructure/equipment and enforces a comprehensive risk management program for managing boat/vessel scheduling, slip leasing and collections.
• Serves as the point of contact for customer issues; responds to customer inquiries, resolves customer complaints. Responds to customer inquiries and resolve customer grievances.
• Reviews unit environments and key business indicators within the area to identify problems, concerns, and opportunities for improvement to provide coaching to the operations management team to act and achieve operational goals.
• Ensure the cleanliness, safety, and overall condition of facilities, equipment, and grounds; verify all assets are maintained in proper working order. Complete comprehensive incident reports as required and provide training to team members on proper documentation, fact gathering, and reporting procedures.
• Monitor operations for safety, compliance, and quality control standards; promptly escalate and communicate any unusual events, incidents, or concerns to the Director of Operations and key stakeholders.
• Verifies payments of invoices and billing accurately and resolves discrepancies when appropriate. Makes change orders weekly; pays petty cash invoices weekly; monitors sales, resolves discrepancies, reviews and prepares daily sales reports, WOR, and end-of-the month sales reports and operating statements.
• Manages the P&L statement and annual budgeting process.
• Oversee stock, inventory control, and visual merchandising across F&B and retail operations to ensure accuracy, minimize shrink, and deliver a compelling guest experience; lead merchandising strategies that drive sales and optimize product placement and meet GSI standards. 
• Promotes the property through various marketing plans and promotions; develops and implements new guest program ideas to bring in additional revenue.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Bachelor’s Degree preferred
• First aid and CPR certification (Instructor preferred)
• Ability to swim or willingness to wear a personal flotation device while on duty.
• Experience analyzing financial reports.
• Boating and/or marine related experience preferred.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities. 
• Ability to learn and develop new skills.
• Ability to problem solve.
• Ability to maintain confidentiality.
• Excellent interpersonal, administrative, telephone, and other communications skills.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes and inclement outdoor weather.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicate and receive verbal communication with other employees in fast-paced environment.
• Willingness to relocate as physical presence on property is essential to successfully perform job duties.

EQUIPMENT USED

• Know how to use typical office equipment, including but not limited to: 
  Computers, phone systems, fax machines, copiers, scanners.
• Have a general familiarity with marina and dock maintenance 
  equipment.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.