Workforce Manager | Pampanga

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Duties

• Responsible for all aspects of Workforce Management

• Manage, motivate, coach and support Workforce Management supervisors and their teams

• Act as a point of escalation for all matters involving WFM

• Act as a point of contact for clients, client Services and Operations Management for all matters involving WFM

• Ensure programs are right staffed, efficiently scheduled and that service levels are met while maintaining profitability

Skills and Competencies

• High level of attention to detail

• Expertise in all areas of contact center management analytics

• Project Management skills

• Good analytical skills

• Ability to communicate effectively to all levels of management, both written and verbal

• Strong proactive decision making and problem solving skills

• Ability to read trends and project those trends onto future forecasts

• Ability to resolve differences with win-win solutions

• High degree of empathy for fellow workers

• Exceptional people management skills

• Ability to adapt processes and coach employees to maintain the company’s culture and core values

Relationships

• The position will report to the WFM Director

• The position will require frequent communication with Operations Management, client representatives, other WFM staff and Client Services

• The position will require regular communication and meetings with WFM Planning Supervisors, Client Services, Recruitment, Training, Operations and clients

• The position will manage WFM Planning Supervisor and WFM Real Time Supervisor

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.