- Salary
- $75k+
- Location
- Mountain View, California
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Experience
- 3+ years
- Education
- Associate
- Source
- Pinpoint
Description
Food & Beverage Manager
Department: Food & Beverage
Employment Type: Full Time
Location: Mountain View, California
Compensation: $75,000 / year
Description
The F&B Manager oversees the day-to-day operations of our food and beverage outlets, ensuring every guest interaction — from a morning coffee to a full dinner service — reflects the Ameswell standard. You're equal parts operator and culture-builder: someone who can run a tight ship while keeping the team energized and the guest experience front and center.
Key Responsibilities
- Assisting in Managing Day-to-Day Operations
- Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
- Conduct daily stand up for each outlets.
- Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
- Assist in weekly inventory of Food and Beverage of all Outlets.
- Operates all department equipment as necessary and reports malfunction.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Celebrates and fosters decisions that result in successes as well as failures.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
- Stays readily available/ approachable for all team members.
- Demonstrates knowledge of the brand specific service culture.
- Ensuring Exceptional Customer Service.
- Provides services that are above and beyond for customer satisfaction and retention.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Takes proactive approaches when dealing with guest concerns.
- Sets a positive example for guest relations.
- Stays readily available/ approachable for all guests.
- Reviews guest satisfaction results with employees.
- Responds in a timely manner to customer service department request.
- Additional Responsibilities.
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Performs hourly job function if necessary.
- Extends professionalism and courtesy to team members at all times.
- Comprehends budgets, operating statements and payroll progress report.
Skills, Knowledge and Expertise
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
- Computer literate in Microsoft Window applications required
- Knowledge of Toast PMS, Open table, and Paychex an asset
- University/College degree in a related discipline preferred
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Benefits
- 401(k)
- 401(k) Matching
- Medical, Dental, Vision insurance
- Employee Discount
- Paid Time Off
- and more!
Skills
ComplianceCustomer Service
