Technical Account Manager

As a Technical Account Manager, you will be responsible for helping customers maximize the value of security services to protect their networks. This role focuses on managing customer relationships, supporting service operations, identifying technical enhancements, and acting as a trusted advisor to customers on detection and response capabilities.

This role is ideal for a seasoned SOC Analyst or Sales Engineer with experience in cybersecurity who is looking to broaden their cyber skills with a strong focus on detection and response to cyber incidents.

KEY RESPONSIBILITIES

You will:

• Act as the customer advocate within the organization
• Own the operational relationships with customers.
• Assist the operational teams in resolving issues that arise during the delivery of services.
• Identify and implement technical enhancements to services with the assistance of engineers and architects to drive value for customers.
• Act as a subject matter expert (SME) to customers to improve the quality of service they are receiving.
• Assist with the onboarding of new customers and build an understanding of their business risks.
• Work with onboarding consultants to develop threat models for customers and maintain them throughout the live service.

SKILLS AND QUALIFICATIONS

• Excellent interpersonal and communication skills.
• Good understanding of basic cybersecurity principles.
• Experience working in or around Security Operations Centers (SOC).
• Experience using and/or managing SIEM, EDR, and SOAR platforms.
• Ability to work independently and effectively manage time and tasks.

DESIRABLE QUALIFICATIONS

• Direct experience with Microsoft Sentinel and its ecosystem.
• Good understanding of cloud platforms, particularly Azure.
• Basic scripting ability in languages such as Python, PowerShell, Bash, or similar technologies.

Work Schedule: Monday – Friday, Midshift

Work Setup: Hybrid (2 days onsite per week)