Manager, National Sales

Summary Statement:

The National Sales Manager will be responsible for developing and contracting large Group and Convention programs across all brands on the Resorts World campus in Las Vegas. This position will be expected to cultivate new relationships and manage existing property relationships with current and prospective customers. The Manager will foster internal relationships throughout the property to ensure and maintain open communication   This role will support in achieving the company’s financial goals, partnering with businesses of shared values and provide experiences that develop long term brand loyalty.

Primary Job Duties: – Includes but is not limited to:

• Meet and exceed revenue quotas and goals established by Leadership.
• Solicit and contract group and convention business at Resorts World.
• Effectively qualify leads in a timely and efficient manner and follow through with commitments.
• Proactively solicit new customers that meet the business profile through prospecting skills to drive incremental revenues and secure future agreements.
• Develop and strengthen customer relationships through travel, networking events, sales calls and entertainment as needed.
• Host prospective clients visiting the hotel, highlighting elements that support the customers’ successful execution of their event’s objectives and goals.
• Utilize negotiation skills to positions both Parties in a fair and mutually beneficial commitment.
• Understand contract clauses and negotiate proper business terms to drive down property revenues and minimize risk.
• Develop strategies to maximize occupancy and revenue based on market demands and company’s goals Partner with internal stakeholders and other departments outside of Sales Department to support customer needs and drive positive results for group increasing loyalty.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• Strong selling and closing skills.
• Strong Customer Relations & Communication skills.
• Critical thinking skills, solution oriented.
• Ability to successfully mentor other team members.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Proficiency in English communication, both verbal and written.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Bachelor’s degree preferred.
• Working knowledge of Delphi and Opera.
• Previous experience working in a large group business complex, luxury resort.
• Knowledge of property operations

Minimum Education and Experience:

• At 21 years of age.
• High School Diploma or equivalent.
• Minimum five years of experience in hotel or convention sales.
• Minimum three years of previous management/leadership in hospitality industry.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment and requires travel.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.