Hiring.Camp

Solution Support Manager

Rokt

·
Location
Tokyo, Tokyo, Japan · published
Type
Full-time
Department
Customer Service
Seniority
Manager
Source
Workable

Description

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Solution Support Manager, JPY

  • Total Target Compensation: ¥14,300,000 – ¥17,550,000JPY per year (includes base salary, commission, and equity)
    • Fixed Annual Salary: ¥12,500,000 – ¥15,750,000JPY
    • Equity: Initial grant of 1200 RSUs, vesting over 4 years

Benefits

Work with Leading Brands: You’ll manage relationships with some of the world’s top ecommerce companies. Every client is a chance to understand a different business, sharpen your commercial instincts, and see the direct impact of your work on their growth.Innovate with AI: Use Rokt’s AI-powered tools and analytics to uncover insights, optimize performance, and deliver results that clients can’t get anywhere else. You’ll be at the forefront of how AI is transforming ecommerce.Develop Real Commercial Skills: From data analysis to strategic account planning to executive-level conversations, you’ll build the skill set of a well-rounded commercial leader — fast.Empowered Culture: Join a team of owners in a culture that encourages you to act boldly and learn from every experiment. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.Great Environment & Benefits: Work with smart, down-to-earth colleagues in a vibrant, inclusive workplace. Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being.Become a shareholder. Every Rokt’star gets equity in the companyEvery employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side projectExtra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in townWe believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

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