Tablet Repair Specialist

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.  

We are proud to be a military and veteran-friendly employer.

About This Position

A Tablet Repair Specialist specializes in tablets and hardware support and will play a crucial role in managing the shipment, handling, and warranty requests for a large volume of tablets. In addition, this role is responsible for providing exceptional support for a significant number of tablets and MP3 players.

 

Primary focus will be to ensure the highest quality standards and optimal functionality of tablets and associated hardware, while delivering outstanding customer service and technical support.

 

Essential Functions, Duties, and Responsibilities

• Administer inventory lifecycle management for inmate tablet assets
• Process returned tablets from users’ facilities in accordance with warranty procedures
• Perform device triage to diagnose hardware damage versus software-related defects
• Record device status in the inventory management system, documenting failure type
• Track devices through repair, refurbishment, and shipment to customer
• Configure, validate, and prepare warranty-eligible tablets for return to service
• This job will regularly require sitting, bending, and working with 50lbs boxes.

What You'll Need

• High school diploma or GED
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Able to follow instructions and assist with all department activities.
• Able to learn and gain an understanding of company packaged software.
• Attention to detail and ability to identify and resolve reoccurring issues before they become systemic.

Benefits

Advanced Technologies Group (ATG) offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.  Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you

• We now also offer DailyPay providing you immediate access to earned wages.

ATG also understands the importance of work life balance and planning for the future.  To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.  We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

 

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108