Delivery Manager

Overview

POSITION DESCRIPTION

JOB TITLE: Delivery Manager   

DEPARTMENT: Research & Development

PRINCIPLE PURPOSE OF JOB

Delivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.

 

JOB RESPONSIBILITIES

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Provides leadership, organizational structure and resource management for multiple Engineering teams.
• Establishes and organizes application development plans aligned with the goals / strategies of the business staffed with appropriately skilled technical resources.
• Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Ensure project deliverables are accomplished on time and within budget.
• Communicates technical and operational issues to engineering and audit leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Support business required technology freeze periods.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Communication between business, client, staff and engineering teams.
• Manages staff, teams, and matrix resources to meet service delivery SLAs
• Planning and management of projects supporting Enterprise areas.
• Solution enhancements improving performance / availability
• Management of hiring, training, motivating and evaluating staff.
• Setting scope, resources, priorities, deadlines and deliverable schedules
• Facilitating discussions and consensus among various stakeholders
• Maintenance and management of business relationships with clients and business partner organizations.
• Corporate application availability and delivery meets or exceeds negotiated SLA’s and business/client objectives.
• Contributes to the productivity of the organization through on-time completion of projects associated with meeting departmental objectives.
• Positive trending for customer satisfaction results.

KEY CONSTITUENTS

• Product Owner
• Scrum Master
• Business Analyst
• Delivery Team
• Technical working group

 

ATTRIBUTES AND BEHAVIOR

• Develops and maintains positive working relationships with others
• Shares ideas and information
• Assists colleagues unprompted
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Works with a sense of urgency
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity
• Exhibits behaviors consistent with Cotiviti Values
  • Customer-driven
  • Collaborative
  • Open
  • Accountable

 

RELEVANT EXPERIENCE & QUALIFICATIONS

• Masters or Bachelors in Engineering in IT/ Electronics / Communication / Computer Science / Information Systems.
• 13+ years of experience in IT development with minimum 6+ years of experience in application design activities.
• Exposure to Agile / TDD / BDD based development
• Exposure to business process workflow analysis such as JBPM, Mendix etc. experience preferred.
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work well independently and in a team environment.
• Troubleshoot bottlenecks and propose changes to fix them.
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work well independently and in a team environment.
• Troubleshoot bottlenecks and propose changes to fix them.

 

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus in a highly dynamic work environment.
• Comfort in working with team members that are remote and located in the US, India or other geographies
• Ability to work within a matrix organization

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.