Concierge

Description

The Concierge is a critical touch point for all visitors, guests and residents at the community. In other words, this position is where “inspiring wonder” starts at the Holbrook! The primary responsibility of this role is to provide a positive and professional first impression and resort-level service experience. The Concierge reports to the Experience Director and works with the management staff to ensure prompt responses to guests’ inquiries and immediate escalation of any issues/areas of concerns to the appropriate party (or parties).

Key responsibilities include:

• Greet residents and guests warmly and professionally and offer beverages/refreshments.
• Arrange services for residents (transportation, restaurant, conference or catering reservations, event tickets, etc.).
• Provide directions for residents and guests.
• Responsible for managing front office operations, and overall appearance of lobby, living room, and portico ensuring proper organization and tidiness resulting in positive curb appeal and first impressions.
• Monitor refreshments throughout the day to ensure they are readily available to guests and residents.
• Receive both external and internal calls and properly communicate messages to appropriate associates, residents, or visitors.
• Receive, and promptly respond to, inquiries and requests made by visitors, residents, families and associates.
• Monitor the electronic visitor log system.
• Support the Marketing team as needed, e.g., provide a high-level overview of campus information in response to inquiries; take thorough messages for marketing team using inquiry cards and ensuring prospect messages are received by appropriate staff member(s).
• Assist with general office support and clerical duties including receiving, sorting and distributing mail; ordering, stocking, and distributing office supplies; photocopying, filing.

Requirements

Position Requirements:

• Be at least 18 years of age.
• Have a high school diploma or equivalent.
• Have a minimum of one (1) year of service experience in a hospitality setting (resort, hotel, luxury apartment or condominium community, country club, cruise ship, spa, etc.)
• Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed customer expectations.
• Have excellent communication skills.
• Possess the ability to interact professionally and collaboratively with associates, residents, family members and guests.
• Have good problem-solving, organization and time management skills; ability to multi-task.
• Be a good team player; work well with others.
• Be a “natural smiler” with a friendly personality who likes people!
• Be a reliable and hard worker (arrive to work on time, take initiative, be self-motivated, etc.).
• Knowledge of the local area, service providers and events a definite plus.
• Maintain high standards of personal appearance and grooming, including adhering to the established dress code.
• Have good data entry skills and be proficient with computers, including Microsoft Outlook, Microsoft Word and Excel, and be able to learn new computer applications and programs.
• Be willing to take and able to pass a drug screen.
• Be willing to consent to and able to pass a criminal background check.