Ambulatory Operations Manager

Overview

The Practice Manager is responsible for supervising and coordinating, staff and operational activities at their designated practice site in order to provide quality, cost-effective care for our patients. The Practice Manager will work closely with the physician and nursing teams, as well as with the Senior Practice Administrator and/or the Associate Director, Business Operations to assure that all financial, clinical, and quality goals along with patient satisfaction goals are achieved. The Practice Manager will be responsible for the overall operations of their clinic hub site and overseeing the daily administrative process and activities of the registration area to ensure department standards are met. The Practice Manager is responsible for supervising and coordinating staff and daily activities at their designated hub practice site in order to provide quality, cost-effective care for our patients. The Practice Manager will work closely with the Senior Practice Administrator, Nurse Manager of Operations and the Clinic Lead to assure that all financial, clinical, and quality and patient satisfaction goals are achieved.

Responsibilities

Essential Functions:

• Works closely with Senior Practice Administrator, Nurse Manager, and Clinic Lead (Triad Leadership Team) and other clinical staff in a collaborative approach to implement excellence in service applying AIDET principles and achieving optimal clinical care outcomes, utilizing efficient resource utilization.
• Assist with site staff meetings and participates in practice improvement and other meetings as needed.
• Responsible for supervising the clinic Medical Administrative Clerks, including surveillance of their electronic medical record system scorecards as they relate to daily tasks to ensure staff are productive and efficient.
• Works with the Senior Practice Administrator to maximize clinic capacity and optimize customer service by analyzing and recommending changes in workflow processes or procedures while ensuring patient satisfaction, clinic flow, quality, financial and site productivity. Responsible for provider template management; including creating, opening, closing, and monitoring of schedules.
• Works closely with the Senior Practice Administrator and Revenue Cycle Management department to ensure timely processing of billing, co-pays, and deposits including working the appropriate registration work queues in the EMR system. 
• Assists the Triad Leadership Team with onboarding of new CUC providers and clinical support staff to include ERF (Employee Request Form) completion, communication to site team members, and preparation of orientation schedule if needed.
• In conjunction with the Triad Leadership Team, helps review and evaluate provider panels and monitors provider productivity.
• Oversees the daily activities of the registration areas to ensure department standards are met.
• Perform front-end registration and/or administrative tasks as a back-up in case of absence or high demand.
• Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
• Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

 

Knowledge, Skills and Abilities:

• Communicate with others in a clear, understandable and professional manner both on the phone and in person.
• Demonstrated use of good written and verbal communication skills. 
• Ability to plan, organize, and schedule work in an efficient and productive manner, focusing on key priorities and meeting deadlines.
• Ability to interact with peers, patient families, and other vendors in a manner that represents the CommUnityCare positively.
• Ability to lead high-performing team, must be able to provide clear and accurate direction and guidance.
• Exhibit sound judgment in decision-making.
• Ability to learn and apply new information, knowledge, and experiences in a timely manner.
• Ability to be flexible and adaptable to change. Ability to work on multiple tasks and projects and to prioritize.
• Effective organizational skills and attention to detail; effective follow-through, and commitment to excellence.

Qualifications

EDUCATION:

• High School Diploma or equivalent required.
• Associates Degree in Business, Health Administration, related to Business, Healthcare Management or Public Health Administration preferred.

 

EXPERIENCE:

• 3 years related experience required.
• 1 year in a medical office, management/supervisory capacity required.
• Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e. Microsoft Office Suite, Electronic Health Record systems, etc.) required.
• 5 years experience in a primary care group practice or integrated care delivery system preferred.
• Knowledge of budget, billing, finance and managed care rules and regulations preferred.
• Knowledge of medical practices and working knowledge of medical terminology preferred.
• Previous experience working with a specialty clinic preferred.