Head of COO Office

At ING, we believe banking should make life easier, not more complicated. Our purpose is to empower people to stay a step ahead in life and in business, and that starts with creating an environment where our people can do their best work.

We're looking for a strategic and highly influential Head of COO Office to serve as the COO's trusted advisor and lead the COO Office. Acting as an extension of the COO, you'll drive strategy execution, business performance, governance, financial management and organisational effectiveness across the COO function while leading a multidisciplinary team and partnering with executive stakeholders across the enterprise.

As the primary point of coordination for the COO function, you'll work closely with executive stakeholders, global partners and business leaders to drive alignment, execution and performance across a broad and diverse portfolio, ensuring the COO organisation continues to deliver strong outcomes for our customers, people and business.

This is a permanent role based in Sydney.

What you’ll do

• Own the COO business management framework, including strategy execution, performance management, financial outcomes, workforce planning and governance oversight.
• Lead, coach and develop a high-performing COO Office team, establishing clear accountability, capability development and succession planning.
• Oversee financial, workforce and business management activities, ensuring effective planning, forecasting and delivery against objectives.
• Manage budget plans for COO, involving BAU and delivery.
• Lead the review of existing operations and the implementation of innovation processes across the department or sub-function to ensure the required continuous improvement outcomes are delivered.
• Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience
• Provide authoritative specialist advice to senior managers at the COO and IBAL to enable the implementation of policy, projects, and change initiatives.
• Act as a delegate for the COO in executive forums, committees and stakeholder engagements when required, representing the function with credibility and influence.
• Develop and/or deliver a plan for significant aspects of internal communications with guidance from the COO.
• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct. Drive a strong risk and control culture across the COO function.
• Partner with the COO on organisational effectiveness, workforce strategy and operating model design to ensure the function remains fit for purpose and aligned to business priorities.
• Manage identification of risks, issues, dependencies, and constraints associated a project assigned by the COO, escalating these matters. Where necessary, develop, agree on, and implement solutions to overcome these concerns.
• Lead the development, coordination and execution of the COO strategic agenda, ensuring priorities are translated into measurable outcomes and progress is actively monitored and reported.

What we’re looking for

• Experience operating in a senior leadership, Chief of Staff, Business Management or COO Office role within a large, complex and highly regulated organisation.
• A proven track record of translating strategy into action, driving organisational performance and delivering outcomes across multiple business functions.
• Exceptional stakeholder management and influencing skills, with the ability to build trusted relationships and partner effectively with Executive teams, Boards, regulators and global stakeholders.
• Strong leadership experience, including building high-performing teams, developing talent and fostering a culture of accountability, collaboration and continuous improvement.
• Commercially astute with deep experience in governance, financial management, risk oversight and operating in complex regulatory environments.
• Outstanding communication, analytical and problem-solving skills, with the ability to distil complex information into clear, actionable insights for executive and board-level audiences.
• Demonstrated ability to navigate ambiguity, synthesise complex information and make sound judgments in a fast-paced executive environment.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us 
 

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?  

 
Contact Sabrina Huynh, [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] 

Applications will close Friday, the 17th of July.
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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