Airport Rental Agent

Description

We are currently hiring Rental Agents for our busy Provo Airport and American Fork location.

As a rental counter agent you are responsible for providing excellent customer service and sales to travelers by assisting them with renting vehicles as well as preparing cars for their next rental.  

This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

What We Offer:

• Competitive base salary with performance-based incentives 
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career Growth Opportunities
• A high-energy, team-oriented environment 
• Build your skillset.

Key Responsibilities:

• Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Sales: Advising customers on protection plans, product services and additional services to enhance the customer experience. Promote upgrades to a more premium car. 
• Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Vehicle Inspection: Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer.
• Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing. 
• Reporting: Keep accurate records of transactions, inventory, and customer interactions. 

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements

• High school diploma or equivalent required
• Must work weekends-SUNDAYS included
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and efficiently
• Valid driver’s license with good clean driving record (no more than 2 incidents/accidents in last 3 years). If under 21 must have clean driving record.
• Must be 18 years of age and legally authorized to work in the United States
• Previous experience in sales, customer service, retail, hospitality, or within the car rental industry is ideal
• Hiring is contingent on passing a complete background check and drug screen