- Salary
- $33 – $39/hr
- Location
- 9911 SE Bush St. Portland, OR, OR, US
- Department
- Marketing
- Experience
- 18+ years
- Education
- High School
- Source
- GovernmentJobs
Description
Job Appointment: Full-Time, Regular.
Schedule/Work Environment: Experienced employees are required to work independently with minimal supervision and may assist in training new employees. Typical schedules for experienced employees are four 10-hour workdays. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Employees are not required to report to work on their days off.
Work Location: Employees report to 9911 SE Bush St, Portland, Or 97266. This position cannot be filled in a remote status.
Benefits: Please check our benefits tab for an overview of benefits for this position.
Bring your enthusiasm for serving the community to the Bureau of Emergency Communications (BOEC) as an Emergency Communications Dispatcher Trainee (EC Dispatcher Trainee). EC Dispatcher Trainees receive paid training that will provide you with the skills needed to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders. No previous experience is expected nor required. The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy. We routinely assess our employees’ work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.
Our full-time paid training program includes:
- Classroom learning with hands-on computer training
- Simulation exercises, study, and practice time
- Assigned experienced coaches to guide you while taking live calls and dispatching responders
- Daily performance feedback to track your progress
Training Pay Scale | |
Starting Pay | $33.70 |
12 Months | $37.16 |
18 Months | $39.01 |
Training Completion | $41.10 |
To review the full position description, please visit: Emergency Communications Dispatcher, Trainee Class Specifications.
For information about training, work hours, and wages, please visit: Work for 9-1-1.
Virtual & In-Person Meet & Greet Opportunities
We are offering multiple informational sessions! Please note: Informational sessions are not required but are a great opportunity to learn more about the position and ask questions.
#1. Tuesday, July 7, 2026 5:00 PM-6:00 PM – In-Person at the East County Library
475 NW Division St, Gresham OR 97030
#2. Wednesday, July 8, 2026 from 6:00PM-7:00 PM Virtually on Microsoft Teams
Questions? Contact:
Jaclyn Snyder, Senior Recruiter
Bureau of Human Resources
[email protected]Applicants must provide details in their supplemental question responses that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:
- Possess a high school diploma or GED.
- Candidates must be at least 18 years old at time of hire.
- Type 40 Net Words Per Minute (wpm) with 90% accuracy.
- Meet all the requirements indicated in the supplemental questions.
- Ability to pass a background investigation through the Criminal Justice Information Services System.
Step 1: Application: When you submit your application, please provide thorough and complete answers to the essay questions listed on the application. We use these supplemental questions, instead of a resume or cover letter, to get to know you. The answers you provide will be evaluated in the interview process. Therefore, please take your time to provide a thorough answer.
Step 2: Typing Test: Those who pass the minimum qualifications mentioned above will be emailed a link and instructions to complete a typing test. We use an online program, Typing Test Pro, which sends us the results automatically. To pass, you must have a typing speed of at least 40 words per minute with 90% accuracy. You will get four (4) chances to pass. Applicants should set aside 10 minutes to complete.
Step 3: CritiCall Test: Those who pass the typing test will be emailed a testing link and instructions to complete the CritiCall test. This is an online test where we look for underlying skills and abilities important for the work. The test involves components such as multitasking, memorization, and reading comprehension. The average time to complete this exam is 1-2 hours.
Visit this link for a test sample: Public Safety Dispatcher Applicants - CritiCall TestGenius
Step 6: Conditional Offer & Background Checks: All candidates who pass first and second interviews are given a conditional offer. The final offer of employment is based on passing a background/reference check, a psychological assessment, a drug screening and vision/hearing tests.
- Recruitment Opens: July 6, 2026
- Recruitment Closes: January 10, 2026
- Typing Test: July 13-19, 2026
- CritiCall Test: July 22-29, 2026
- Eligible List Established/Notices Sent: Week of August 3, 2026
- 1st Interview: August 10-20, 2026
- 2nd Interview: August 31-September 3, 2026
- Backgrounds begin: September 14, 2026
- Backgrounds completed by: December 7, 2026
- Psychological Assessments: Week January 4, 2027
- Start Date: February 1, 2027
*Timeline is approximate and subject to change without notice**
Applicants must submit responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:
- Your responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for this position.
- If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to this position.
Click here for additional information regarding the following:
- City of Portland Core Values
- Recruitment Process - Work Status
- Equal Employment Opportunity
- Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
An Equal Opportunity Employer
Return to the top.
