Sr. Financial Analyst - Global Customer Service

The Senior Financial Analyst position provides direct support to the Global Customer Service team, specifically direct financial support for North America, IMEA and any strategic initiatives, as well as consolidation of Global financials. This involves serving as a key financial advisor and business partner to senior leaders and helping drive efficiency within the organization.  This role reports up directly through the Global Supply Chain Finance organization, which is aligned operationally with customer service.

What You Will Do:

• Directly support the Directors of Customer Service North America and IMEA and their direct reports with ad hoc projects
• Support strategic customer adoption of Global Digital solutions by developing financial models, tracking, and reporting results to the divisions on monthly basis
• Develop the monthly forecast and annual plan for NA and IMEA Customer Service
• Consolidate global customer service financials, working with global customer service finance lead to understand key drivers
• Develop and present the global monthly reporting package to senior leadership
• Calculate and submit month-end accruals and journal entries, including charge outs
• Lead the annual restatements process
• Support project analysis by developing financial models, including cost / benefit analysis of digital investments and Capex
• Additional operational analysis supporting VP of Global Supply Chain PMO and Customer Service as needed
• Additional project work of the SVP of Global Supply Chain Finance as needed

Minimum Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field
• 5 years of finance experience in FP&A, budgeting preferably in multinational companies with exposure to Senior Management
• Experience using an enterprise performance management (EPM) system
• No immigration sponsorship available for this position

Preferred Qualifications:

• Strong analytical aptitude and organizational skills, high attention to detail and the ability to work independently
• Must demonstrate overall business acumen and ability to deal with ambiguity
• Strong written and verbal communication skills and interpersonal skills
• Advanced spreadsheet, graphics (e.g. Excel, Access, PowerPoint) and financial systems skills
• Result oriented; proactive; and possesses a high level of integrity