Payments Officer

Job Title

Payments Officer

Job Description

A bit about us

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do

About the Role

Rabobank’s Operations Payments & Processing team forms part of the COO Domain’s Banking Operations function & plays a vital role in delivering seamless, accurate, & reliable payment services to our clients

We are looking for a proactive Payments Officer to join our Sydney-based team. Reporting to the Team Leader, Payments, you will work in a hybrid environment that combines the benefits of office collaboration with the flexibility of working from home.

This is an excellent opportunity for someone looking to build or further develop their career in banking operations.  Whether you have experience in banking operations, customer service, or a fast-paced contact centre environment, we are looking for individuals with the right attitude, a willingness to learn, & a desire to grow.

As our operations continue to evolve, you will have the opportunity to develop broader skills across payments processing, authorisation, & operational excellence initiatives.

Key Responsibilities:

As a Payments Officer, you will ensure every transaction is processed accurately, efficiently, & in accordance with regulatory & internal requirements. Your responsibilities will include:

• Delivering exceptional customer service & building trusted relationships
• Processing a variety of banking transactions, from automatic payments to deposit setups & interest adjustments
• Investigating & resolving payment-related enquiries
• Reconciling accounts & reviewing transaction data to ensure accuracy
• Identifying opportunities to improve processes & contribute to team initiatives
• Participating in team meetings, knowledge sharing, & cross-training activities
• Supporting the broader team to ensure service levels & deadlines are met

What We're Looking For:

Experience within banking operations or knowledge of Australian transactional banking processes would be advantageous but is not essential. Most importantly, we're looking for someone with the right attitude, drive, & learning agility. If you are someone who takes initiative & enjoys solving problems we want to hear from you.

You will ideally bring:

• Some experience in banking, finance, or customer service - or a keen interest in these areas.
• A customer-focused mindset
• Strong written & verbal communication skills
• A commitment to delivering quality outcomes
• Excellent attention to detail & a high level of accuracy
• A positive, can-do attitude & an ability to adapt to change
• The ability to prioritise competing tasks & meet deadlines

At Rabobank, we support our people to thrive both professionally and personally. Our benefits include:

• Hybrid working combining office & home-based work
• Two additional Wellbeing Leave days each year to support work-life balance
• Education Assistance to help you invest in your professional development
• Paid Parental Leave of up to 14 weeks to support you & your family
• Additional leave options, including the opportunity to earn an extra week of annual leave & purchase up to two additional weeks
• Employer-funded Death, TPD & Income Protection Insurance for eligible permanent employees
• Rabo Workplace Giving, where employee donations to selected social partners are matched by Rabobank

Our Values

At Rabobank, we are committed to creating an inclusive workplace where everyone feels valued, respected & supported. Guided by our values of Client Driven, Responsible, Professional & Cooperative, we welcome applicants from diverse backgrounds & experiences.

If you require any adjustments or accommodations throughout the recruitment process, please let our Talent Acquisition team