Student Financial Services Specialist

The Business Analyst is responsible for analysis of varied business processes by using professional expertise and departmental policies and procedures and assisting in the development of solutions. This position requires a blend of student financial functional knowledge, technical proficiency, data analysis skills, and analytical problem-solving skills to increase and improve business efficiencies. Collaborate with key partners within the Enrollment Management and IT divisions, other areas across the college, and with technical third-party partners.

Job Duties/Responsibilities

Technology

• Support the student financial information systems.

• Assist with maintaining annual parameters to comply with institutional policies and procedures and federal and state regulations. This includes annual updates, periodic testing, and other maintenance requirements.

• Support the new year system implementation and daily production schedule.

• Supporting student information system data integration projects that impact processing.

• Contribute to assessing, improving, and maintaining the operational and technical aspects of processes, focusing on best practices in technology utilization and limiting manual processes.

• Collaborate with the functional team leads to assess their needs.

• Collaborate with USNH IT and other functional leads on testing protocols and implementation schedules for system releases, upgrades, and patches.

• Provide in-office support for hardware, software, and network issues.

• Install, maintain, and manage Department of Education software databases and ensure data integrity.

• Responsible for the maintenance of the life cycle of all computer hardware and software within the office.

Reporting

• Complete data analytics and reporting for federal, state, and institutional requests.

• Design custom and maintain current user reports to assist department with regular and ad-hoc needs.

Compliance

• Collaborate with the Compliance team and SFS Director in ensuring regulatory compliance and operational efficiency.

• Create documentation and train end users in system features and usage.

Data Stewardship

• Maintain confidentiality and protect and secure student records, data, and privacy.

• Ensure that proper controls are in place when accessing various technological products and services.

• Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance.

• Adhere and advise on data sharing practices and the permissibility of access to protected data elements and materials.

Customer Service

• Maintain a professional presence and accessibility through active participation and relevant offerings to various community and University associations and departments.

• Represent Student Financial Services at meetings and events.

Other

• Other Duties as Assigned

Minimum Qualifications

• Bachelor's degree and two years of experience, Associate's degree and four years, or combination of education and experience equal to six years.

• Experience in creating SQL code.

• Effective oral and written communication skills.

• Ability to code in PL/SQL, .Net (dot-Net) and Drupal experience helpful.

• Ability to troubleshoot operating system and basic hardware issues.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/Cover Letter section of your application:

• Resume/CV

• Cover Letter

• Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration.  Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$23.01 - $38.03

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham