Director of Hospitality

Our client is one of Thailand’s most prestigious championship golf courses, located in Bang Pakong, Chachoengsao

Title of Position: Director of Hospitality

Package: 140,000 - 180,000 THB

Benefits: The position offers a Local package with all the usual benefits

POSITION OVERVIEW

The Director of Hospitality is responsible for the operational excellence, cleanliness, service standards, and overall presentation of the clubhouse environment. This role ensures that every physical touchpoint within the clubhouse — from arrival through dining, locker rooms, and event spaces — consistently reflects the Club’s hospitality standards and delivers a seamless, high-quality experience for members and guests.

Beyond operational management, the Director of Hospitality is the owner of the clubhouse atmosphere — ensuring that the environment, the service interactions, and the overall tone of the clubhouse consistently reflect the character and standards of company. This includes attention to ambiance, presentation details, staff demeanor, and the small moments that define a premium club experience.

KEY RESPONSIBILITIES

Clubhouse Presentation & Standards

1. Own the overall cleanliness, presentation, and physical environment of all clubhouse areas including dining outlets, event spaces, locker rooms, restrooms, arrival areas, and all member-facing spaces.
2. Establish and maintain clear service and presentation standards across all clubhouse touchpoints.
3. Conduct regular walk-throughs and audits to ensure standards are consistently upheld.
4. Work closely with the Engineering Director to ensure facilities are well-maintained, defects are addressed promptly, and the clubhouse environment always reflects a premium standard.

Service Culture & Staff Development

1. Set and champion the Club’s hospitality culture and service standards across all clubhouse teams.
2. Lead, mentor, and develop teams across F&B, locker rooms, and housekeeping.
3. Work with HR and the Training & Development Manager to design and implement onboarding, service training, and ongoing development programs.
4. Provide coaching, conduct performance evaluations, and hold teams accountable to service standards.
5. Recruit and retain high-quality service staff.

Housekeeping Operations

1. Oversee housekeeping teams and schedules across all clubhouse areas.
2. Ensure consistent cleanliness and presentation standards throughout the entire clubhouse.
3. Manage quality control processes and conduct regular inspections.

Food & Beverage Operations

1. Oversee all F&B outlets including restaurants, kiosks, and event catering, ensuring high-quality service and operational consistency.
2. Lead and direct the F&B Manager and service teams on service standards, operational efficiency, and team performance.
3. Work closely with the Executive Chef on food quality, consistency, hygiene, and kitchen efficiency.
4. Manage F&B costs, inventory, and waste. Ensure compliance with health, safety, and sanitation regulations.
5. Drive F&B revenue through menu development, promotions, and member engagement initiatives. Review financial performance regularly and identify areas for improvement.

Locker Room Operations

1. Oversee the daily operations and presentation of the Club’s locker rooms.
2. Manage locker room attendants, ensuring professional conduct, attentiveness, and adherence to service standards.
3. Maintain locker room facilities to the highest standards of cleanliness, organization, and comfort

Functions & Events

1. Ensure the clubhouse is operationally prepared for all scheduled functions, including member tournament dinners, prize presentations, private events, and social functions.
2. Oversee F&B service delivery for all clubhouse functions, ensuring appropriate staffing, setup, food quality, and service standards.
3. Liaise with Member Relations and Golf Operations ahead of scheduled functions to confirm operational requirements, timing, and member expectations.

QUALIFICATIONS & EXPERIENCE

Required

• Minimum 7–10 years of hospitality management experience, preferably in private clubs, resorts, hotels, or upscale dining operations.
• Proven leadership experience managing multiple teams and departments.
• Strong experience in hotel operations / rooms
• Strong understanding of food and beverage operations.
• Excellent interpersonal and communication skills in Thai and English
• Strong organizational and problem-solving abilities.
• Experience managing budgets and operational performance.

Preferred

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Background in private clubs, golf resorts, or premium leisure in Thailand or Southeast Asia.
• Familiarity with Bangkok’s expatriate and member community in a club or luxury service context.

KEY COMPETENCIES

• Commitment to service excellence and high hospitality standards.
• Exceptional attention to detail in maintaining cleanliness, presentation, and operational standards.
• Ability to inspire, motivate, and align teams around the Club’s service standards and hospitality culture.
• Strong leadership and team management skills.
• Member-focused mindset with a commitment to delivering an outstanding club experience.
• Financial awareness and operational accountability.
• Strong communication and cross-department collaboration skills.

Apply

You can apply online or send your application directly to [email protected]

Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements. Please also provide 3 referees (incl. email addresses).

Due to the anticipated volume of applications only shortlisted candidates will be contacted.

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