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***Only South African Nationals or those with the right to work in South Africa will be considered. No visa support is provided***
We’re looking for a HubSpot Support Specialist to become the go‑to expert for our internal teams across our client’s B2C and B2B luxury travel operations. You’ll blend hands‑on technical support with training and enablement, making HubSpot feel effortless for every user and ensuring teams get maximum value from the platform.
In this role, you’ll troubleshoot issues, build processes that stick, create clear training materials and demo videos, deliver in‑person guidance, and partner with key stakeholders to continuously refine how HubSpot supports the business. If you love solving problems, simplifying complex systems, and empowering people through great tools and great training, you’ll thrive here.
RESPONSIBILITIES:
Helpdesk & User Support
- Respond to support tickets and resolve user queries related to HubSpot functionality, setup, and troubleshooting
- Provide rapid support via helpdesk ticketing system, Slack and email
- Troubleshoot workflow automation, form configurations, and reporting issues
- Assist with configuring and optimizing HubSpot workflows, automation and data structures where issues arise
- Handle level 1 integration troubleshooting and escalate complex integration issues to the Head of CRM
Training & Content Creation
- Deliver live training sessions and workshops for new and existing users
- Conduct on-site, in-person training at Johannesburg office locations when required (occasionally Cape Town too)
- Create training materials including documentation, guides and how-to articles tailored to different user
- groups
- Produce demo videos showcasing HubSpot features and best practices
- Develop and maintain a knowledge base of FAOs, processes and troubleshooting guides
- Adapt training to different audiences and skill levels (soles, marketing, operations teams, B2C and B2B users)
System Administration & Configuration
- Manage user access, permissions and role assignments
- Create and optimize reports and dashboards for team visibility
- Monitor and improve data quality standards
- Make system optimizations and improvements within defined scope
- Support data hygiene across B2C and B2B pipelines
- Analytics, Reporting & Continuous Improvement
- Track and report on helpdesk metrics: common issues, resolution time, ticket volume and trends
Adoption & Change Management
- Support team adoption of new HubSpot features and process changes
- Communicate system updates and new capabilities to end users
- Act as the bridge between internal teams and the Head of CRM on operational needs
- Help key stakeholders (Sales, marketing, operations leadership) understand HubSpot capabilities and how to use them effectively
REQUIREMENTS:
Qualification:
- HubSpot Certification (Soles, Marketing, or Service Hub)
Experience:
- 2+ years of CRM or technical support experience
- Strong understanding of HubSpot functionality (workflows, automation, reporting, data management, custom fields)
- Proven experience resolving technical issues in a support role with a ticketing system
- Experience creating training materials and teaching others technical concepts
- Experience with B2B and/or B2C soles and marketing workflows preferred
- Comfortable with video creation tools or willingness to learn quickly
Skills:
- Technical: HubSpot configuration, workflows, automation, reporting, data management, custom fields and properties, CRM administration, level 1 integration troubleshooting
- Communication: Clear written and verbal communication, training delivery, presentation skills, stakeholder management. Excellent communication and presentation skills — ability to explain complex ideas simply.
- Problem-Solving: Strong problem-solving and analytical mindset. Systematic troubleshooting, root cause
- analysis, creative solution-finding.
- Content Creation: Video production, documentation writing, knowledge base development.
- Customer Service: Empathy, patience, responsiveness, issue resolution. Customer-focused attitude with
- genuine desire to help others succeed.
- Analytics: Ability to track and interpret support metrics, identify trends, and make recommendations.
- Collaboration: Cross-functional teamwork, working with key stakeholders across sales, marketing and operations and incorporating feedback incorporation. Comfortable working both independently and as port of a team.
- Attention to detail and ability to maintain accurate documentation.
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