Food & Beverage Supervisor (Lounge)

Job Title:        Lounge Supervisor
Department:    Lounge
Reports To:      Lounge Manager
FLSA Status:    Non-exempt
Salary: $20.00-$24.00 DOE

Full Time Team Member eligible for Medical, Dental, Vision, & Life Insurance benefits  Paid Time Off - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Food and Beverage team. Experience the premier place to work in all of Northern California.
We encourage growth and learning.  With your talent and our training and commitment, you will have great success as part of our team and family.  If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family. 
We are California’s Best Bet!

Summary:
This position will supervise Bar/Lounge employees in the day to day shift operations to achieve customer satisfaction, high quality service, compliance with policies and procedures while meeting/exceeding financial goals.


Essential Duties and Responsibilities include, but are not limited to the following:

• Supervise the day to day operations of our Lounge staff to ensure smooth operations, compliance with procedures and safety regulations so an optimal level of quality service and hospitality are achieved.
• Supervise the Bar employees in all outlets; interview, recommend hiring, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate.
• Respond to customer needs, issues, comments and problems in a timely manner to ensure a quality experience and enhance the lounge experience.
• Maintain a professional appearance at all times.
• Perform special projects and other responsibilities as assigned. 

Supervisory Responsibilities
Directly supervises lounge personnel on shift. During event nights may supervise additional personnel, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Education Level – High School Diploma or equivalent required.
Experience – Minimum of 2 years supervisory experience in a fast-paced bar setting
Special Skills – Excellent communication and problem solving skills required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with vendors, customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.

Certificates, Licenses, Registrations

Class B Gaming License (As provided for a nominal fee with a clean background check)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.

PM20
 

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.