Program Manager

Job Description

06Summary: The Program Manager serves as the school liaison for online services and program platforms. This role will work closely with the on-site principal to help with annual planning and supervising the instructional program. With a strong focus on customer relationships, this role is an ambassador for Stride, Inc. with the community and civic groups and ensures compliance with the requirements of federal, state and local agencies.  

ESSENTIAL FUNCTIONS:   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Function as a key point of contact for account ongoing planning, implementation, and support
• Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members.
• Coordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
• Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
• Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
• Escalates technical issues and determines the best resources for remediation.
• Provide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans
• Supervise, monitor, observe, and evaluate designated teachers and staff on their performance and responsibilities in the achievement of school goals and priorities, and provide regular and specific feedback and recognition on employee performance to produce desired results
• Monitor departmental compliance with accountability measures
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• Maintain knowledge of any state law or administrative requirement for assigned areas and understanding the ramification of any changes to the operations of instructional services in their area.
• Collaborate with other Stride departments in support of company initiatives
• Perform other duties/responsibilities as assigned by his/her direct supervisor

Supervisory Responsibilities: Directly supervises 10+ full-time equivalent (FTE) employees and/or contractors.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• Master’s degree in Educational Leadership or relevant field AND
• Ten (10) years of related professional experience AND
• Five (5) years of leadership OR
• Equivalent combination of education and experience

• Demonstrated leadership, management, interpersonal relations and communication skills.
• Proven business experience and acumen.
• Owner of a line of business or school budget.
• Experience building a leadership team of top talent and creating an environment that supports active listening and willingness to share different viewpoints.
• Successful creation of strategic partnerships that enable business growth.
• MS 365; Web proficiency.
• Ability to travel up to 25% of the time
• Ability to clear required background check

DESIRED Qualifications:

• Experience leading a remote team
• MBA

Certificates and Licenses: Valid appropriate state administrative license as required.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position.  This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state except Colorado. 
   

COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range.  

We anticipate the salary range to be $55,068-$75,000.  Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors.  These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. 
 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.