Service Management Solution Architect

Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience. This role is responsible for architecting scalable, secure, and integrated solutions that support Service management with Service Cases , Resource Scheduling , Labor confirmations , Part Ordering and Part Returns. The role will partner with business stakeholders, product owners, and engineering teams to deliver seamless digital journey.

Key responsibilities:

• Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
• Lead cross-functional teams across IT, product, UX, and business operations to deliver key capabilities across phases of the equipment lifecycle.
• Drive platform modernization and integration with ERP (e.g., SAP S/4HANA), CRM and billing systems.
• Serves as subject matter expert and manages personnel performing the build, test and deployment of complex business application solutions. Validates and ensures design integrity of business process/business application solutions to address complex cross functional needs
• Solves unique and complex problems with broad impact on the business, requires conceptual and innovative thinking to develop solutions.
• Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
• Oversee software application functional specification development and configuration for complex individual projects and/or across multiple, concurrent projects. Develops testing and data conversion strategies

Experience :

• 10-12 years of experience in IT roles, with 10+ years in Service Management for Service/Maintenance and Parts/Products, Resource scheduling and dispatching on digital platforms.
• Working experience & knowledge in the after-market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution, resource scheduling, resource assignment and dispatching, Labor confirmation , Pass down reporting , Part ordering , Sales orders , Part Confirmation , Part return processes, Installed Base, Warranty Management, SLAs, and Entitlements
• Implementation experience for service management process using SAP S/4HANA, SAP ERP , SAP Field Service Management FSM , SAP CRM , SAP Service and Asset Manager SSAM , SAP Sales/Service Cloud V2 is desired.
• Experience in Fiori apps and SAP CRM WebUI configuration, including business roles, navigation, and UI enhancements.
• Proven cross-functional integration knowledge with SAP SD, FI, and related modules.
• Extensive experience in CRM Middleware operations, BDoc monitoring, replication, and issue resolution.
• Strong documentation capabilities, including Functional Specifications (FS), process design documentation, and solution mapping.

Interpersonal Skills:

• Excellent communication, leadership and solution architect skills.
• Acts as a trusted partner who understands the customer's business objectives.
• Strong stakeholder engagement skills.
• Ability to work effectively in a fast-paced, dynamic and global environment.
• To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs.

Education Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.

Travel: up to 10%

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

Day (India)

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### Travel:

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Enhanced)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.