Specialist, Vendor Management

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The opportunity:

Specialist, Global Vendor Partnership supports the Manager, GVP and their business stakeholders in managing and overseeing suppliers.

This role is responsible for working with existing vendors as well as our internal stakeholders (business leaders, legal, sourcing, ORO, finance, etc.) on all things related to vendors.   This role will also be responsible for tracking and reporting our vendor activity, spend, etc.   The role will be expected to bring forward ideas on how to improve the process.

How you will contribute:

• Oversee contract pipeline for renewals and terminations

• Regular business partner reviews to assess supplier performance, identify and address issues, plan for supplier lifecycle 

• Support renewal/termination plans, ensure on track and escalate quickly when issues arise to address in timely manner

• Communicate termination notifications to suppliers, validate contractual requirements known and met by both parties

• Onboard new supplier contracts into the contract pipeline and oversight

• Provide guidance on terms within the contracts - clarify to business what can/cannot be done, answer questions raised by business – escalate to manager as needed

• Support request for information by the business (audits, regulatory reporting, etc.)

• Ensure business requirements have been captured accurately for renewal or termination 

• Ensure contract records accurate

• Support the development of supplier good practices and templates within GPP and business

• Support manager to ensure alignment with GPP category management team in identifying opportunities (cost, savings) and planning renewal timelines

What you will bring with you:

• Strong communication and interpersonal skills 

• Ability to thrive as part of a team responsible for a new process

• Ability to work cross functionally and collaborate effectively with business partners 

• Proven success influencing peers, vendors and stakeholders 

• Ability to manage competing priorities, work effectively and independently within time constraints 

• Detailed oriented with strong organizational skills 

• Analytical and Problem-Solving Skills: A proven ability to interpret data, identify trends, and resolve issues to improve performance and enhance supplier efficiency. 

• Contract Management Expertise: Demonstrable post-deal contract management experience, including ensuring adherence to contract terms and managing a vast portfolio of IT contracts renewal.

• Commercial Acumen: Proven ability to deliver cost efficiency and added value from contract management, with a sound understanding of financial and business principles. 

• Mindset of Continuous Improvement.

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Service / Operations

06/08/2026