Salesforce Business Analyst (Public Trust)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

The Work: ICF seeks an experienced Business Analyst to support a Salesforce Center of Excellence program for one of our government clients. The Business Analyst will work closely with federal stakeholders, product owners, technical teams, and program leadership to analyze business needs, document requirements, support solution design, and help ensure successful delivery of Salesforce capabilities. The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment. 

Job Location: Remote work is authorized.  Must support US Eastern time zone working hours. 

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  

What You Will Do:  

• Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements. 

• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities. 

• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog. 

• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities. 

• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables. 

• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations. 

• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes. 

• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies. 

• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. 

• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards. 

• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement. 

What You Will Bring With You:  

• 3+ years of work experience in Information Technology, including at least one Salesforce project. 

• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite. 

• 1+ years of experience delivering user training or creating technical documentation. 

• Candidate must have a Public Trust or an Active Secret clearance 

• U.S. Citizenship is required due to federal contract requirements 

• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. 

• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. 

What We Would Like You To Bring With You:  

• Experience working with federal government clients or large-scale government programs. 

• Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments. 

• Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects. 

• Experience with Agile delivery frameworks, including Scrum or SAFe. 

• Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities. 

• Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation. 

Professional Skills: 

• Highly effective analytical and problem-solving capabilities. 

• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. 

• Excellent communication and interpersonal skills to interface effectively with team members and federal clients. 

• Organized, detail-oriented and able to prioritize and multitask. 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.