Carrier Relationship Management - Senior Analyst

Company:

Description:

Serves as the first point of contact for day-to-day communications with designated clients, follows up on correspondence, will manage individual projects to completion.May supervise junior colleagues in the completion of projects. Works to strengthen and grow account relationships.

Develops an understanding of client businesses by conducting research, may provide research on industry or other issues and prepares peer benchmarking studies for client and or team use.

Supports colleagues by managing day-to-day aspects for designated accounts and conducts ensuing account management tasks including: working with legal on contract development, requests and gathering of information from carriers or colleagues, participating on projects, liaising between internal senior professionals and organizing meeting logistics to ensure customer satisfaction.

May lead meetings with clients and other Marsh colleagues in the performance of delivering consulting advice

Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.

Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.

Develops and maintains a fluency in the company's and carrier’s products, colleagues and operations to enrich work performed and develop improved capabilities

For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.