Customer Service Representative - Entry Level

We're hiring a Customer Service Representative to join our fast-growing event marketing agency. In this client-facing role, you'll provide outstanding customer support, assist event attendees, and help create memorable live event experiences.If you enjoy working with people, thrive in a fast-paced environment, and are looking for a career with advancement opportunities, we'd love to hear from you.Key ResponsibilitiesAs a Customer Service Representative, you will:Serve as the primary point of contact for clients, customers, and event attendees via phone, email, and digital communication channels.Deliver exceptional customer service by answering questions, resolving concerns, and providing accurate event information.Assist guests with event registration, schedules, venue directions, ticketing, and general event support.Build strong client relationships by providing personalized service and ensuring customer satisfaction.Resolve customer issues professionally while maintaining a positive brand experience.Coordinate with event management, marketing, and operations teams to ensure successful event execution.Communicate event updates, schedule changes, promotions, and important announcements.Maintain accurate customer records and document interactions using company systems.Represent the company with professionalism, enthusiasm, and a customer-first approach.Support brand promotions, community events, and experiential marketing campaigns as needed.QualificationsWe're looking for candidates who have:Excellent verbal and written communication skills.Strong customer service and interpersonal skills.Outstanding problem-solving and conflict-resolution abilities.The ability to multitask and stay organized in a fast-paced environment.A positive attitude and genuine passion for helping customers.Strong attention to detail and commitment to delivering an exceptional customer experience.Basic computer proficiency and comfort learning new software.Previous experience in customer service, retail, hospitality, client services, event support, call center, or administrative support is a plus, but not required.Why Join Our Team?Competitive pay with performance-based bonuses and advancement opportunities.Paid training and ongoing professional development.Clear career growth within a rapidly expanding event marketing company.Collaborative, supportive, and energetic team environment.Opportunity to work at exciting live events, promotional campaigns, and community activations.Build valuable experience in customer service, client relations, event marketing, brand promotions, and event coordination.Gain transferable skills that can lead to leadership and management opportunities.