- Salary
- $5k+
- Location
- Sentara RMH Wellness Center - Therapy Services, United States of America
- Workplace
- Onsite
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
City/State
Harrisonburg, VAWork Shift
RotatingOverview:
Sentara Rockingham Memorial Hospital Wellness Center is hiring a Customer Service Representative
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Education
- High School Diploma or Equivalent (Required)
Certification/Licensure
- No specific certification or licensure requirements
Experience
- Customer Service experience - 2 years (Required)
- Previous Data Entry experience
Talroo - Allied Health, customer service, data entry
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
