Analyst Account Management

JOB DESCRIPTION

Purpose

The Analyst, Account Management is responsible for promoting Sysco/FreshPoint's products and services, building relationships with new accounts, and managing existing customer relationships. This role focuses on helping customers succeed while achieving company sales and profit goals. The Analyst provides day-to-day support to customers, manages order inquiries, ensures MDA (Master Distribution Agreement) compliance, identifies opportunities to increase share of wallet, and utilizes CRM tools for effective account management.

Responsibilities

• Sales Growth & Share of Wallet: Identify opportunities to increase share of wallet with existing customers through face-to-face meetings, market trend analysis, product recommendations, collaboration with specialists/brokers, and value-added service offerings. Provide product information, training, and answer customer questions regarding products, pricing, availability, and usage.
• Program Execution: Manage activities initiated by the FreshPoint CMU HOME team, including maintaining customer order guides, managing LTOs (Limited Time Offers), and addressing Red Alerts.
• CRM Utilization (Sysco 360): Utilize Sysco’s CRM tool (Sysco 360) for account management, opportunity tracking, task management, and maintaining key customer data (e.g., contact information, prospects, wins, promotions, future business reviews).

Skills

• Strong organizational and project management skills, with the ability to manage multiple customers simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to sell, multitask, and effectively present information.
• Strong problem-solving and customer service skills.
• Excellent communication and interpersonal skills, with the ability to communicate effectively across departments.

Certifications

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

2+ years of experience

Physical Demands

• Ability to travel by car.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and communicate effectively.

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.