- Workplace
- Remote
- Type
- Full-time
- Department
- Design
- Closing date
- Today
- Source
- ApplyToJob
Description
About Us:
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide
Abou the role:
We're looking for a Copywriter who owns the words inside our app. You'll make specific, measurable UX alterations to real flows — the copy that helps someone verify their identity, send their first transfer, understand a fee, or recover from an error. This is a product-first writing role: you'll spot where wording is causing friction, propose tighter alternatives, test them, and ship. You'll also carry that same voice into our wider marketing.
What you'll do
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide
Abou the role:
We're looking for a Copywriter who owns the words inside our app. You'll make specific, measurable UX alterations to real flows — the copy that helps someone verify their identity, send their first transfer, understand a fee, or recover from an error. This is a product-first writing role: you'll spot where wording is causing friction, propose tighter alternatives, test them, and ship. You'll also carry that same voice into our wider marketing.
What you'll do
- Own the copy inside the app: write and iterate UX microcopy for specific flows — sign-up and KYC/verification, the send-money flow, recipient management, transaction and payment status, fee and rate displays, error and empty states, and push/in-app notifications.
- Propose specific UX alterations backed by evidence — pinpointing screens where wording drives drop-off, confusion or support tickets, and shipping clearer, more confident alternatives.
- Partner with product managers and designers to write copy for new features and to define A/B test variations, then read the impact on conversion, completion and comprehension.
- Keep language plain, consistent and compliant across every screen, in a way that works for a multilingual, multicultural audience.
- Extend that voice into marketing: performance ads, landing pages, email, blog/SEO, app store listings, and campaign messaging for corridor launches, promotions and seasonal peaks (Eid, Diwali, Christmas).
- Work with Compliance so every financial promotion is clear, fair and not misleading, within FCA guidelines.
- Maintain and evolve our tone-of-voice guidelines and copy library.
What you'll bring
- [2–4]+ years of copywriting experience, with proven UX/product writing in a mobile-first product.
- A portfolio showing before/after UX copy changes and the impact they had — not just marketing samples.
- Exceptional written English and a sharp eye for grammar, clarity and detail.
- The ability to write plainly about money, fees and financial concepts without jargon.
- Comfort working at pace across multiple products and markets, and taking feedback well.
- An instinct for how tone shifts across cultures and audiences.
Nice to have
- Experience writing regulated financial or payments copy (familiarity with FCA financial promotions rules).
- SEO copywriting experience: additional languages relevant to our corridors (e.g. Urdu, Bengali, Hindi, French, Arabic, Spanish).
- Understanding of the remittance or migrant/diaspora customer.
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
Skills
KYCSEOCompliance