Shift Bank Receptionist

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.

Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.

Responsibilities include managing visitor security checks, operating secure access doors, handling urgent switchboard calls, and supporting with scheduling.

Working in mental health administration requires a calm, compassionate demeanor, as the role often involves interacting with distressed or emotionally heightened individuals. Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols.

£13.00 per hour +12.1% annual leave.
• Provide a professional, welcoming reception experience

Assign security keys, visitor ID and alarms
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...
• An experienced receptionist/administrator used to liaising with service users and professionals
• Organised, naturally helpful and a good multi-tasker

Responsible with an understanding of mental health
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• A good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.

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