Laboratory Assistant (Full-Time) Client Services Aiea Heights Aiea, HI

Job Functions, Duties, Responsibilities and Position Qualifications:

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Quality is in our DNA -- is it in yours?

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

• ​​​This opportunity is:

  Location: Aiea, HI
  Status: Full-time (Evening Shift)
  Days/Hours: TBD
  Base hourly pay rate: $19.74 to $21.71

  In this role, you will:

  • Provide immediate responses to client and customer questions
  • Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
  • Investigate and resolve client issues, discrepancies, and report concerns
  • Notify clients of STATs and critical values in accordance with guidelines
  • Track and monitor send-out tests, escalating issues when necessary
  • Collaborate with laboratory staff to ensure timely service and accurate results
  • Maintain confidentiality, compliance, and professional communication at all times

  All you need is:

  • High School Diploma or equivalent (college degree preferred)
  • Strong problem-solving and decision-making skills
  • Computer proficiency with the ability to learn new software quickly
  • Excellent organizational, interpersonal, and communication skills

  Bonus points if you’ve got:

  • Laboratory Assistant (LAS or LA) experience
  • Previous customer service experience
  • 1–2 years working in a clinical laboratory environment

  We’ll give you:

  • Appreciation for your work
  • A feeling of satisfaction that you’ve helped people
  • Opportunities to grow in your profession
  • Free lab services for you and your dependents
  • Work-life balance, including Paid Time Off and Paid Holidays
  • Competitive benefits including medical, dental, and vision insurance
  • Help saving for retirement with a 401(k) plus a company match
  • A sense of belonging — we’re a community!

  We also want you to know:

  This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Laboratories of Hawaii, LLP

In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd. Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world’s third-largest pathology/laboratory medicine company with operations in eight countries. Sonic’s success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.