Maintenance Department Manager, Residential HVAC Services

Description

We have an opportunity for an experienced full-time Department Manager for our locally owned, residential HVAC services company. The Maintenance Department Manager is accountable to manage and develop a team of preventive maintenance technicians while providing our customers with the highest quality service experience in the local HVAC market. 

Our core values are more than just words, they guide our actions every day. We are a people-first, family-owned company that fosters an ethical and inclusive environment where employees can grow, develop, and thrive. We offer a highly competitive compensation package, a comprehensive benefits and retirement package, and a collaborative team atmosphere.

Essential Duties and Responsibilities are as follows:

• Recruit & retain a high-performing professional team of technicians
• Foster a culture aligned with Company values while leading, coaching, & developing team in support of departmental goals
• Monitor department KPI’s, customer feedback, financial results & operational metrics
• Conduct field site visits to observe, coach & develop team
• Lead the administration and continuous improvement of customer membership program
• Develop & deploy department strategies that drive revenue growth and employee & customer retention
• Plan & facilitate department meetings, technical & soft-skill training, & on-going growth opportunities for the team
• Manage admin duties to include payroll approval, vehicle maintenance, safety & customer questions & concerns
• Partner with all other departments to improve customer experience, support company initiatives, & achieve org goals
• Identify customer and marketplace trends & strategize to meet changing needs
• All other duties as assigned

Reports To: Director of Operations

Hours: M-F 8am – 5pm, Saturday Manager schedule on rotation 

Requirements

• 5+ years of management & leadership experience in a service industry; home services, construction, or skilled trades environment preferred
• Diploma required, bachelor’s degree preferred 
• High personal integrity & genuine desire to serve others
• Ability to understand & utilize financial statements, budgets & KPI’s to drive department performance
• Demonstrated passion for coaching & development of employees
• Strong communication skills to include verbal, written & presentation 
• Strong computer aptitude with MS Office experience, & ability to utilize CRM & phone systems, scheduling software, and AI enabled customer communication tools
• Continuous improvement mindset 

For nearly a century, Standard Heating & Air Conditioning has helped Twin Cities homeowners stay comfortable in their homes.  We couldn’t do that successfully without our team of employees.  You deserve an employer who believes in you, and the work that you can do. If you are looking for an environment where you can demonstrate your skills, have a voice, and work with some of the best talent around, send your resume today!