Engagement Manager

Company Description:

Mole Street is an Elite HubSpot Solutions Partner and industry-leading technology and marketing consultancy. We are a fully remote agency with a presence in the U.S. and South America. Our clients consist of mid-market and enterprise B2B companies that partner with us to define strategies and execute programs that meet business objectives through technical and creative applications of the HubSpot platform.

We specialize in guiding our clients through digital transformation initiatives, including technical HubSpot consulting projects and growth-driven design programs.

Our culture is driven by the core values of Joy, Grit, Accountability, Clarity, Curiosity, Authenticity, and Growth Mindedness. The team is positive, passionate, rational, resourceful, resilient, and results-oriented. We take pride in collaborating with each client to implement strategies that will grow their company. We also believe that “Great Things are Happening!”

The team is positive, passionate, rational, resourceful, resilient and results driven, taking pride in the work and the people who do it. Employees are highly valued and dependable, driven to win for the collective good of the company and its clientele and dedicated to breaking the mold from the agency of the past into the agency of the future as Mole Street grows.

Key Pillars:

Three main Pillars critical to success for the Engagement Manager:

• Book of Business Management: Own a portfolio of accounts and run it with the same passion as a business owner. Within your portfolio you will be accountable for delivering on revenue, margin, CSAT, growth and retention targets. The Primary focuses are:
  • Growth - Participating in sales cycles for net new customers focusing on developing rapport with prospect, understanding scope, influencing estimates, project schedules and SOWs. Extend the customer life cycle by developing account growth and expansion plans in collaboration with the sales organization.
  • Project Delivery - Starting with owning the transition of customers from the sales process to project delivery. Once the project is transitioned you will provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project direction.
  • Thought leadership - Act as a thought leader for our customers, helping drive outcomes while continuously identifying areas of further transformation. Strategically understand business models and outcomes desired, and think ahead for continued success by translating their goals into solutions.
• People Management: Be a career advisor to Project Managers and Consultants. Manage upward to your executive team. Build credibility as a coach because you’ve done the job.
• Practice Development: Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery, capabilities, industry domain expertise, delivery methodology, defining and developing reusable assets/playbooks in conjunction with the technology team.

Experience and Attributes:

• Customer obsessed.
• 10+ years of consulting experience with a strong blend of solutioning, pre-sales advisory and client-facing leadership for digital transformation engagements. 5+ years of experience architecting, selling, and delivering SAAS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options
• Point of contact and leader for an assigned territory of accounts.
• Strong understanding of the full SDLC and program governance and, project management, enabling clear articulation of project risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
• Experience shaping and managing cross-functional solution teams, including developers (front and backend), implementation specialists, consultants, and project managers to deliver cohesive and scalable solutions
• Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
• Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
• Instinct to run toward ambiguity, not away from it.
• Strong understanding of customer processes spanning marketing, sales, customer service/success, and operations.
• Proficiency in CRM technology, HubSpot preferred.
• Analytical thinking of problems presented in a quantitative, qualitative, and/or conceptual manner.
• Ability to negotiate and manage perception.
• Proficiency in Professional Services Automation software, Kantata preferred.
• Knowledge of multiple industries, Financial Services preferred.
• Trusted. Advisor.

Admin

• Bi-weekly account meeting attendance - 10:30am-11:00am Mondays
• Weekly Consulting Department meeting attendance
• Availability on email, Slack, Zoom, and phone during working hours for connects with team and client as needed
• Work on special projects including Mole Street marketing and other ops related admin projects as assigned

Our Employee Benefits Program Includes:

• Generous compensation package with performance incentives
• Full Health and Dental Insurance Coverage
• Paid maternity and paternity leave
• Flexible PTO policy
• The flexibility of working remotely

To be considered for this role, all candidates must submit an application through our official Mole Street application form. Please note we are only moving forward with candidates who have applied through this form.

Apply here:
https://forms.monday.com/forms/d9fa8c60c2046a9763bb626beb8eb9d8?r=use1&form_name=&project_id=&request_type=&website_application=