General Manager

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The General Manager is to enhance the onboard experience for each of our valued guests, ensuring that every aspect of the Company brand(s) is executed with superior precision while maintaining the exacting standards of excellence in hospitality.

To oversee the management of senior-level staff members, directing and analyzing the delivery of the Company product; ensuring that department heads provide their staff with continuous coaching, training and support.

Achieving consistency and perfection in every discipline throughout the hotel, the General Manager solicits and interprets feedback from staff and guests alike in order to seek methods of further elevating the product’s merits, and in turn communicating these recommendations to Vessel Operations;

To protect and maintain the ship as a company asset, ensuring the ability from a structural perspective to provide a distinctive cruise experience for the guests.

To foster a pleasant work environment for the staff as a whole in order to generate maximum crew well-being. Leading by demonstrating and creating team spirit, the General Manager’s daily involvement in the crew’s welfare will build camaraderie and unity across all of the ship’s departments; to lead the Your World Service Initiatives and facilitate staff development in furtherance of the objectives of this role.

Responsibility and Authority

• Guest Experience
  • Demonstrates a genuine concern for guests’ wellbeing at all times;
  • Pro-active approach to problem solving;
  • Ensuring staff training, development and product knowledge is maintained at optimum levels to facilitate the guests’ experience.
• Operational and Administrative
  • Food and Beverage
  • Guest Issues
  • Maintenance
  • USPH and Cleanliness
  • Activities
  • Hotel Division
• Information flow - guest issues, problems, port issues
• Policies, guidelines and training
• Cruise reports
• Oversees all hotel areas
• Food and beverage monitoring, restaurant standards, housekeeping standards, public area standards
• Recommends on employee progression
• Hotel meetings
• Captain meetings
• Financial targets for hotel spends
• Monitor consumable for hotel and approve orders
• Finance
  • All financial aspects of the on board operation, including but not limited to guest accounts, crew accounts, revenue and payrolls;
  • Daily Accounting Procedures and Revenue Reporting;
  • Auditing Foreign Currencies, Fidelio, SMPS, POS systems and all other financial areas;
  • Authorize Purchase Orders for Ship’s Calls;
  • Audit and Approve Food Cost Control System;
  • Approve Hotel Orders prepared by OCI Departments;
  • Maintenance of Ships Safes including foreign currencies, US Dollars and deposits from Concession Companies on board;
  • Cost Control and Budget Compliance;
  • Destination Department Revenue Reconciliation with NVS Reservation System for Pre Paid Excursions;
• Training and Development
  • Appraisals of direct reporting staff, and reviewing of Front Office and Concession Staff Appraisals;
  • Support Second Purser in training Front Office staff in financial aspects of operation;
  • Trains, coaches and leads crew to consistently superior levels of performance;
  • Communicates standards of performance to employees;
  • Ensures adherence to the company defined appraisal system;
  • Creates and maintains a positive work environment;
  • Models excellent leadership behavior;
  • Fosters teamwork within all departments onboard;
  • Promotes, participates in and actively suggests enhancements of the Service program.
• Safety
  • Ensure that the Master’s instructions are implemented correctly through close cooperation with other department heads.
  • Monitor the practical application of the Company's policy, procedures and instructions.
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
  • Acquire the necessary knowledge of the Company's SMS in order to apply it on board their ships and to instruct and train all crewmembers, as described.
  • Monitor that all personnel assigned responsibility within the SMS are following the requirement, as described.
  • Ensure that Officer and Key Persons in the Hotel Department and Concessionaires are familiarized with the SMS upon joining as described.
  • Implementation of the Safety Management system Review, as described.
  • Issue Shipboard Crew Notices as needed, as described.
  • Support investigation efforts for passenger Accidents, as described.
  • Supervision of galley operations – cooking and food preparation appliances as described.
  • Ensure correct implementation of the Crew Cabins Safety Inspections, as described.
  • Member of the Shipboard Senior Management Meeting, as described.
  • Ensure proper Crew Training on the Job for the Hotel personnel, as described.
  • Be cognizant and ensure implementation of regarding passenger safety.
  • Supervise Hotel department’s role in elevator cleaning procedures as described.
  • For persons under their functional area, ensure that safety training is provided to persons belonging to Contractors or third parties working on board while the ship is under way, as described.
  • Provide Positive Report to the Master, as described.
  • Evaluate subordinates;
  • Member of the Shipboard Safety Committee, as described.
  • Ensure that handover reports are prepared as described.
  • Ensure that adequate clearance is maintained on stairs and escape way in theaters and show lounges as described.
  • Participate in crew and passenger safety drills according to instructions from ship’s command;
  • Comply with company safety and pollution prevention regulations;

Education and Experience

• Systems
  • MS Office Suite
  • Fidelio Cruise including (but not limited to) modules:
    • Cruise Management and Security
  • Micros / Symphony POS
  • NVS – Visual Reservation System
  • MXP
  • MAPS
  • IssuTrax
• Hospitality Background preferred;
• Food and Beverage experience preferred
• Travel industry and previous shipboard experience required;
• Experience in front office, revenue operations and crew operations preferred;
• Cost control and budget control experience;
• Revenue management experience.
• Understanding of the highest level of service;
• Excellent administrative skills;
• Strong leadership skills and practice "leadership by example";
• Outgoing personality, open minded and flexible;
• Ability to work in an international environment;
• Ability to perform well under pressure;
• Excellent appearance and excellent social skills;
• Well organized;

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.