Quality Consultant

About This Position

 

This position manages the day-to-day operations of the Field Training Program with limited direction from the Sworn supervisor. Providing consistency and leadership, this role determines program goals, objectives, and resource deployments, establishes program standards, policies, and procedures, coordinates and collaborates with multiple stakeholders involved in and affected by the program, evaluates program effectiveness, implements improvement strategies, tracks the progression of probationary police officers, schedules training, provides support for patrol personnel, all while ensuring appropriate record retention standards. Finally, this position works closely with assigned staff to collect and analyze feedback from participants in order to design and implement program improvements.

 

Job Description:

Quality Consultant

Purpose: 

Under general supervision serves as a subject matter expert related to continual improvement activities which includes quality assurance, process improvement and risk mitigation activities within the organization.

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Supports projects related to the development of improvement of organizational programs, processes, and systems.

• Uses quality assurance methodologies to assist with current state analysis assessments.

• Conducts continuous improvement projects for business units within the organization.

• Supports risk mitigation evaluations to improve organizational performance.

• Conducts assessments of organizational systems and processes.

• Supports project teams and organizational change efforts.

• Conducts continual improvement training.

• Supports the organizations quality center of excellence.

Responsibilities - Supervisor and/or Leadership Exercised: 

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities: 

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of process improvement methodologies.

• Knowledge of performance measure development analysis.

• Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes.

• Knowledge of City practices, policies, and procedures.

• Skill in communication in a variety of formats including print, oral and formal presentations.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to establish and maintain working relationships with other City employees and the public.

• Ability to look at situations systematically.

• Ability to work independently.

• Ability to understand, interpret, and apply detailed and complex information.

• Ability to implement recommendations.

• Ability to identify and analyze system faults.

Minimum Qualifications: 

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) of experience related to the job.

• Lean Six Sigma Green or Black Belt certification may substitute for two (2) years of experience.

Licenses and Certifications Required: 

• None.

Preferred Qualifications:

• Knowledge of TCOLE requirements.

• Knowledge of audit practices.

• Knowledge of leadership techniques.

• Familiarity with law enforcement culture.

• Knowledge of principles and practices associated with Field Training.

• Skill in collecting and analyzing participant feedback.

• Skill in planning and coordinating programs.

• Skill in handling multiple tasks and prioritizing.

• Skill in data analysis and problem solving.

• Ability to work in fast-paced, critical environment.

• Ability to use computers and various software applications.

• Good judgment, tact, and diplomacy working with diverse groups.

• Experience in teaching.

 

Notes to Candidate:

Work Location: 4800 Shaw Ln, Austin, TX 78744

Schedule: Monday - Friday. Occasional after-hours/weekends as needed. This position is in-office.

Salary: $71,630 - $90,980 annually

City of Austin Application:

A complete and detailed City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience and education that is relevant to this position. Starting salary will be based on overall relevant experience and education. Application must include job titles, job duties performed, full or part time status. Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment or computer software used.

A resume and cover letter must be submitted to be considered for this position but will not substitute for a complete employment application. Please verify the employment history dates on your resume exactly match your online application.

CBI:

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Secondary Employment:

All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.

• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.

Benefits:

Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more. Please click here to find more information.

To learn more about working with the City of Austin, click here to watch a short video!

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin City of Austin Driver Safety Standards, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants:

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

This posting can close at any time after 7 days.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

.

JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.