Associate Implementation Consultant – Food & Nutrition Services

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

As an Associate Implementation Consultant at Illumia, specializing as the Subject Matter Expert (SME) for our NetMenu platform, you will play a critical role in delivering both on-site and remote implementations for our Healthcare and Higher Education clients. Your hands-on experience in kitchen and back-of-house food production operations, including inventory management, retail menu operations, purchasing and receiving, requisitions, and item and recipe creation, will be essential as you lead the deployment of NetMenu across campuses and sites. You will guide clients through best practices, ensuring successful outcomes and improved operational efficiency.

• Lead on-site and remote implementations of the NetMenu platform, focusing on back-of-house food production operations within healthcare and higher education environments
• Deliver comprehensive training to kitchen and food service teams, sharing best practices tailored to back-of-house workflows including inventory management, retail menu operations, purchasing and receiving, and requisitions
• Collaborate closely with both internal teams and clients to ensure NetMenu is effectively integrated into food production and kitchen operations across campuses and sites
• Maintain documentation, including agendas, status reports, and implementation plans.
• Meet revenue and billable utilization goals through effective project delivery and client satisfaction
• Continuously expand your knowledge of NetMenu and related Illumia systems to remain the go-to expert for food production, kitchen operations, and item and recipe management implementations

Who you will work with:

• External customers
• Internal customers including Implementation, Project Managers, Database Services, FNS Integration Services, Sales, Support and Managed Services

What You’ll Bring:

• Bachelor’s degree preferred, or 1 to 3 years of hands-on experience in back-of-house kitchen operations within a healthcare or higher education setting
• In-depth knowledge of food production operations including inventory management, retail menu operations, purchasing and receiving, and requisitions across campuses or sites
• In-depth knowledge of item and recipe creation, including production recipes, yield testing, and standardized recipe management
• Strong experience with relevant systems and proficiency in training and presenting
• Excellent writing, communication, interpersonal, and human relations skills
• Effective time management, decision-making, and organizational abilities
• Customer-first mindset with a professional appearance
• Intermediate proficiency with Microsoft Office suite
• Ability to manage stressful situations effectively

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

• Travel is required for this position and will fluctuate based on client needs, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday. Can adhere to company travel and expense reimbursement policies
• Home office-based when not traveling.
• Valid driver’s license required.

Our leaders are Humble, Hungry, and Smart:

• Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.