Workplace Benefits Senior Client Service Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing the overall relationship with Institutional Retirement and Executive Benefits clients by implementing, administering, and servicing qualified and nonqualified retirement programs. Responsibilities include serving as a strategic relationship leader for defined contribution, Nonqualified Deferred Compensation (NQDC), Supplemental Executive Retirement Plans (SERPs), excess benefit plans, and executive compensation arrangements. Key responsibilities include consulting with plan sponsors, executives, third party administrators, trust partners, and internal stakeholders to drive client satisfaction, retention, operational excellence, regulatory compliance, and growth opportunities. The Senior Client Service Manager provides subject matter expertise on complex executive benefit plan designs, participant events, distributions, plan governance, and ongoing plan administration.

Responsibilities:

• Formulates Client Centric Business Plans, including retention strategies, with recurring client touchpoints and routines to drive plan feature optimization and client retention

•  Executes on Line of Business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analyzing data to address risk issues and trends

• Acts as a liaison between the client and business to help manage the corporate client relationships and provide support

• Works closely with high profile Financial Advisors and Client Relationship Managers to provide support

• Creates and strives to maintain a high level of client satisfaction which is measured by both internal and third party benchmarks

• Coordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancement

• Acts as the primary service contact for NQDC, SERP, excess benefit, and other executive retirement plan clients throughout the plan lifecycle.

• Consults with plan sponsors regarding deferral elections, contribution processing, vesting schedules, distribution events, and benefit payment administration.

• Oversees complex executive participant transactions, including retirement, separation from service, disability, death benefits, scheduled distributions, and in-service withdrawals.

• Partners with internal and external stakeholders to ensure accurate execution of plan provisions and participant elections.

• Maintains working knowledge of IRC Section 409A, NQDC plan administration requirements, executive compensation regulations, and applicable governance standards.

Required:

• Partner and establish relationships

• Ability to manage complex projects and work with a cross-functional team

• Ability to influence decisions

Desired:

• 5+ years of experience servicing retirement plans, executive benefits, NQDC plans, or institutional clients.

• Demonstrated knowledge of executive compensation and deferred compensation plan administration.

• Experience supporting NQDC plans, SERPs, excess plans, and Rabbi Trust arrangements.

• Working knowledge of Internal Revenue Code Section 409A and related executive benefit regulations.

• Ability to communicate effectively with senior executives, plan sponsors, consultants, and advisors.

Skills:

• Client Management

• Customer and Client Focus

• Oral and Written Communications

• Problem Solving

• Written Communications

• Active Listening

• Customer Service Management

• Relationship Building

• Account Management

• Business Acumen

• Project Management

• Stakeholder Management

• Nonqualified Deferred Compensation (NQDC) Administration

• IRC Section 409A Knowledge

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$69,900.00 - $105,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.