Assistant Front Office Manager - Amanpulo

Location Overview
Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts.

Assistant Front Office Manager - Amanpulo

Role

We are seeking a highly motivated and skilled Assistant Front Office Manager. Under the direct supervision of the Front Office Manager, the Assistant Front Office Manager is responsible for supervising and supporting the front office team, including reception, concierge, guest relations, and bell services. Ensuring smooth daily operations, maintaining high levels of guest satisfaction, handling guest complaints and special requests, training and mentoring front office colleagues, managing shift schedules, and assisting the Front Office Manager in implementing departmental procedures and achieving service excellence goals.

Responsibilities

• Assists the Front Office Manager in the management and supervision of the reception area.
• Completes the checklist as designed to expedite checking for guests. Specifics include VIP guests, arranging amenities, blocking room, running daily reports.
• Pre-check guests’ arrivals with Reservations on special amenities, instructions covering special requests, guest history of repeat guests and every detail that would help all departments give the best service.
• Performs house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
• Assists the Front Office Manager in the preparation of statistical, performance and forecast reports as required to facilitate financial annual budget preparation.
• Assists the Front Office Manager in conducting comprehensive monthly departmental meetings to include a review of procedures and detailed information.
• Ensure that Guest Profiles both in registration cards and Opera are complete with special attention to details on guests' preference, activities, etc.
• Be thoroughly knowledgeable of all policies and procedures and systems used in each section of the Front Office Department, to be able to give decisive supervision to the staff when needed.
• Performs arrival, departure, and check-in and out procedures.
• Ensures the delivery of consistent quality customer service.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• Minimum 3-5 years of Front Office leadership experience in a luxury or ultra-luxury hotel setting.
• Excellent interpersonal and communication skills.
• Experience in LQA and Consortia Mystery Shopper Program.
• Strong knowledge of PMS systems, ideally Opera or similar.
• Committed to delivering outstanding guest service and attention to detail.
• Availability to work flexible hours, including weekends and holidays.
• Experience in remote or island resort operations is considered an asset.

Benefits 

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.  

• One Duty Meal
• Amanpulo Employee Discount
• Vacation Leave, Sick Leave, Public Holidays
• Health and Life Insurance

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.