IT Support Specialist - Albany, NY

SGI Global is seeking an IT Support Specialist to provide information technology support services for the U.S. Attorney's Office (USAO), Northern District of New York.

The primary purpose of this position is to provide day-to-day technical support to end users by installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripheral equipment. The IT Support Specialist will assist with desktop support, user account management, equipment deployment, network connectivity, and other IT-related functions to ensure uninterrupted operations for the USAO.

Job Duties

• Provide desktop and end-user technical support to USAO personnel in person, by phone, email, and through the help desk ticketing system.
• Install, configure, maintain, troubleshoot, and repair desktop computers, laptops, printers, scanners, copiers, telephones, mobile devices, video conferencing equipment, and other IT hardware.
• Diagnose and resolve hardware, software, operating system, network, and peripheral device issues.
• Install software updates, security patches, and operating system upgrades.
• Configure and support user accounts, including password resets and account maintenance.
• Assist with setup, configuration, and troubleshooting of network equipment and connectivity issues.
• Perform routine maintenance and inventory management of IT assets and equipment.
• Support office relocations by installing and configuring computer workstations and related equipment.
• Assist with electronic records management and the secure disposal of electronic media.
• Provide user orientation and training on hardware, software, and standard office technology.
• Identify recurring technical issues and recommend process improvements.
• Maintain accurate documentation of work performed and support activities.
• Perform other IT support duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of three (3) years of professional experience providing general IT support.
• Experience installing, configuring, troubleshooting, and maintaining desktop hardware, software, and peripheral devices.
• Working knowledge of Microsoft Windows operating systems.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Adobe Acrobat.
• Experience supporting printers, scanners, mobile devices, and other office technology.
• Working knowledge of Windows Server and Apple iOS is preferred.
• Excellent customer service, communication, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• U.S. Citizenship required.
• Ability to obtain and maintain a DOJ Public Trust background investigation.

SGI Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.