Manager of Facilities Systems | Le Bonheur Children's Hospital

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Manager, Facilities is responsible for managing the day to day operations of various facilities to ensure the operations, maintenance, and vendor management standards are met in a cost effective, safe and efficient manner. The incumbent works in cooperation with other department heads and service subcontractors. Responsible for managing assigned facility operations in accordance with approved operating guidelines and managing the corresponding budget along with ensuring the regulatory documents are in order. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Manager, Facilities is responsible for managing the day to day operations of various facilities to ensure the operations, maintenance, and vendor management standards are met in a cost effective, safe and efficient manner. The incumbent works in cooperation with other department heads and service subcontractors. Responsible for managing assigned facility operations in accordance with approved operating guidelines and managing the corresponding budget along with ensuring the regulatory documents are in order. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Ensures that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and requirements directed by the hospital administration team.
• Serves as the regulatory compliance manager for Life Safety and Utilities for the facilities they are responsible over. Ensures all Life Safety and Utility testing is performed on time and documented properly.
• Maintains a proactive relationship with and understands the business needs of the customer.
• Reviews and approves expenditures for tools, equipment supplies, materials and additional contract requirements. May assist with preparation of facility budget.
• Communicates operating philosophy, objectives and expectation to staff in a continuing effort to build the team.
• Manages, directs and schedules day to day and long range activities for assigned properties and ensures that the staff is properly following processes and procedures.
• Manages and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors the performance objectives of Operations and Maintenance Associates.
• May establish process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, regulatory and customer satisfactions. May take corrective action to bring about required change and ensure system requirements are followed.
• Resolves problems and/or conflicts and maintains open communication with leadership, including providing regular written and oral reports.
• Manages subcontractor specifications, problems/issues, performance and administration.
• Provides technical expertise and guidance to staff and manages resolution of complex problems.
• Provides the technical and management direction for all Facility Management services and utilizes all Methodist Le Bonheur Healthcare resources (i.e. Materials Management, etc.) to reduce costs and increases satisfaction.
• Complies with all company policies and procedures and adheres to company standards.

Education/Formal Training Requirements

• Required - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Engineering
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Healthcare facilities management 5-7 years
• Preferred - Project management

Licenses and Certifications Requirements

• Preferred - Certified Healthcare Facility Manager American Hospital Association
• Preferred - Certified Facility Manager International Facility Management Association
• Preferred - Facility Management Professional International Facility Management Association
• Preferred - Sustainability Facility Professional International Facility Management Association

Knowledge, Skills and Abilities

• Extensive knowledge of hospital mechanical, electrical, and plumbing systems.
• Knowledge and understanding of basic financial reports and the ability to perform financial analysis.
• Demonstrated proficiency using Microsoft Office applications.
• Demonstrated knowledge of construction codes, health and safety regulations, financial and management practices, purchasing, supervision and motivation of personnel, and state and local regulations regarding the maintenance of buildings and equipment.
• Ability to communicate effectively utilizing interpersonal skills to maintain effective relationships with other department staff and the public.
• Ability to effectively lead a team of Supervisors and Technical Staff.
• Travel – 5% (some overnight required).

Supervision Provided by this Position

• Provides direct supervision to Supervisors and Technical Staff.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.