- Location
- New Orleans, LA, US
- Type
- Full-time
- Department
- Retail
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Property Description
The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available in front desk, food and beverage, housekeeping, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features sophisticated design, modern amenities, and a vibrant atmosphere, creating an exciting work environment. As a member of The Higgins Hotel team, you'll have the chance to provide exceptional service to our guests, work in a culturally rich city, and be a part of a renowned hotel brand. Join us in delivering legendary hospitality and become a valued member of our team at The Higgins Hotel!
Overview
We are seeking a passionate, guest-focused Food and Beverage Supervisor to join our team and oversee daily operations at Provisions, our Grab-n-Go outlet. In this role, you will assist the Director of Outlets with staff training and development, lead daily outlet operations, support team performance, and ensure exceptional guest service. The ideal candidate will have a strong hospitality background, excellent leadership skills, and a commitment to creating memorable guest experiences. Experience in bartending and mixology is highly desirable, as this position will also require the flexibility to oversee and assist with bar service when needed. If you are an energetic, outgoing, and detail-oriented professional who thrives in a dynamic environment and enjoys working across multiple areas of Food and Beverage, we would love to hear from you!
About Our Property
The Higgins Hotel & Conference Center’s name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II.
Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space.
Higgins Hotel proudly welcomes veterans and individuals with disabilities. We value diverse experiences and are committed to an inclusive workplace.
Responsibilities
- Oversee daily operations of Provisions, the Grab-n-Go outlet, ensuring exceptional guest service, efficient operations, and adherence to hotel standards.
- Step in to assist with bar operations and service as needed, including preparing and serving beverages and supporting the team during periods of high demand.
- Assist the Director of Outlets with the training, development, and coaching of Baristas and other outlet team members.
- Apply knowledge of bartending and mixology to support bar service, beverage preparation, and consistent beverage quality.
- Follow proper cash-handling, point-of-sale, and accounting procedures.
- Communicate regularly with the Director of Outlets regarding outlet operations, staffing, guest feedback, and other relevant matters.
- Resolve guest and employee concerns professionally and promptly.
- Maintain compliance with food safety, sanitation, and beverage service standards.
- Assist with inventory management, stock replenishment, and maintaining appropriate product levels.
- Attend required meetings and complete other duties as assigned, including cross-training and assisting in other outlets as needed.
Qualifications
- Bachelor's degree in Hospitality Management or a related field preferred.
- Previous experience in food and beverage operations, retail hospitality, or customer service; supervisory experience preferred.
- Desired experience in bartending and mixology, including knowledge of cocktail preparation, beverage service, and bar operations.
- Ability to primarily oversee Provisions while remaining flexible and willing to oversee or assist with bar service when operationally needed.
- Excellent communication, interpersonal, and guest service skills.
- Strong leadership, team management, and problem-solving abilities.
- Knowledge of restaurant and outlet operations, including inventory management, cost control, and product presentation.
- Previous cash-handling experience and familiarity with MICROS POS or similar point-of-sale systems.
- TIPS, CPR, and ServSafe certifications required; must obtain within 30 days of hire.
- Understanding of food safety, sanitation, and hygiene practices.
- Proficiency in Microsoft Office and point-of-sale systems.
- Ability to multitask, adapt to changing operational needs, and work flexible hours, including nights, weekends, and holidays.
Keywords: cafe, coffee, barista
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.