Product Strategy and Campaign Operations Manager

Job description

A leading organization is seeking a Product Strategy and Campaign Operations Manager to coordinate customer engagement initiatives across product, marketing, business, data, and compliance teams.

The Product Strategy and Campaign Operations Manager will turn business ideas into organized, executable workstreams by managing campaign launches, timelines, priorities, dependencies, and stakeholder communications. This position requires someone who can bring structure to ambiguous initiatives, establish clear ownership, identify blockers, and keep multiple teams aligned through execution.

The position is based in San Francisco, California, or New York City, New York.

Responsibilities

• Coordinate the day-to-day execution of customer engagement campaigns and related initiatives.
• Build and maintain integrated launch schedules, campaign calendars, project trackers, action items, and backlogs across simultaneous workstreams.
• Establish ownership and deadlines, follow up on deliverables, identify blockers, and escalate delivery risks.
• Coordinate requirements, decisions, dependencies, and progress across product, marketing, business, data, legal, and compliance stakeholders.
• Prepare concise project updates, leadership presentations, progress reporting, and other stakeholder communications.
• Facilitate cross-functional discussions to clarify priorities, resolve ambiguity, establish consensus, and advance initiatives.
• Manage the intake, assessment, and prioritization of new campaign concepts and business requests.
• Coordinate reporting and analysis requests with data teams, clarify expected deliverables, and communicate findings to business audiences.
• Review campaign performance metrics and contribute to discussions involving experimentation and performance measurement.
• Support the planning and coordination of emerging customer communication and artificial intelligence initiatives.

Required experience and skills

• Experience in product management, project management, management consulting, business strategy, marketing operations, or a comparable cross-functional function.
• Demonstrated experience coordinating complex initiatives involving multiple stakeholders and concurrent workstreams.
• Strong stakeholder management skills with the ability to clarify decisions, establish alignment, and drive accountability.
• Experience managing project schedules, launch plans, campaign calendars, trackers, status reporting, and project documentation.
• Strong written and verbal communication skills, including preparing presentations and stakeholder updates with limited oversight.
• Ability to facilitate discussions involving business, product, marketing, data, legal, and compliance stakeholders.
• Ability to operate effectively when requirements or priorities are evolving or ambiguous.
• Proactive and self-directed approach to identifying next steps and moving work forward.
• Basic data and campaign literacy, including the ability to review performance metrics, identify appropriate follow-up questions, and communicate findings to nontechnical stakeholders.
• Ability to collaborate effectively with technical and analytics teams. SQL, Python, and a traditional data science background are not required.
• Experience in management consulting or another client-facing strategy environment is preferred.
• Experience with campaigns, CRM programs, messaging products, marketing technology, or customer engagement initiatives is preferred.
• Familiarity with A/B testing and campaign performance measurement is preferred.
• Experience within healthcare, health insurance, or another regulated industry is preferred.
• Experience coordinating with legal, compliance, marketing, and data teams is preferred.