Mgr - Community Health

Mgr - Community Health

 

9325 Integrated Community Access and Chronic Disease Network (CDMP)

This grant-funded position is authorized in one-year funding periods and is contingent upon continued grant funding, program requirements, and achievement of required outcomes. Grant funding may be renewed for additional periods; however, if funding is not renewed or otherwise becomes unavailable, employment in this position will end at the conclusion of the applicable funding period. Employment with Reid Health is at will, meaning that either the employee or Reid Health may end the employment relationship at any time, with or without notice and with or without cause, subject to applicable law.

 

"his Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government

About the Position

The Community Health Manager, is responsible for the day-to-day leadership, supervision, coordination, and performance management of the Community Health Workers and the Regional Community Health Worker Coordinator.

The Manager ensures staff have the resources, training, support, and direction needed to effectively carry out community outreach, resource navigation, transportation coordination, food access initiatives, patient advocacy, and regional Community Health Worker network activities described within their respective roles.

This position is responsible for overseeing daily operations, managing staff workloads, monitoring productivity and outcomes, supporting quality improvement efforts, ensuring consistent implementation of workflows and referral processes, and fostering collaboration across Community Health programs.

The Manager works closely with team members to remove barriers, address operational challenges, support professional growth, and maintain alignment with departmental goals, Reid Health priorities, Community Health Needs Assessment priorities, and Indiana public health initiatives

Overview of Responsibilities

Staff Management and Department Operations

• Provides direct supervision, coaching, mentorship, and operational leadership to Community Health staff.

• Provides personnel functions including but not limited to hiring, onboarding, orientation, training, performance appraisals, promotions, transfers, payroll and paid time off.

• Assists staff with complex patient situations, community resource barriers, and care coordination challenges.

• Develops and implements departmental procedures, workflows, performance expectations, and workflow standardization efforts.

• Ensures the effective implementation of job descriptions, personnel policies and payroll practices.

• Maintains oversight of the grant budget, departmental budget, purchasing, invoices, expense tracking, and related financial documentation.

Program Operations and Oversight

• Oversees Community Health Worker activities including health outreach, transportation support processes, food access programs and resource navigation.

• Provides operational oversight of food access initiatives, including referral management, patient navigation, food distribution programs, and community partnerships.

• Oversees transportation assistance activities, including referral management, ride coordination processes, barrier resolution, and support services.

• Provides operational oversight of Regional Community Health Worker Network activities, learning collaboratives, workforce development initiatives, and regional resource-sharing efforts.

Position Description for Mgr-Community Health Reference # JD-CHM001 Page 3 of 6 Printed copies are for reference only. Please refer to the electronic copy for the latest version.

• Collaborates with department director to support strategic priorities, grant objectives, program implementation, and special initiatives.

Quality, Data, and Performance Management

• Monitors staff workflows, community outreach activities, referrals, patient outcomes, and program performance metrics.

• Ensures timely, accurate, and compliant documentation, reporting, and data collection.

• Supports quality improvement initiatives and identifies opportunities to enhance program effectiveness, efficiency, and outcomes.

Community Partnerships and Resource Development

• Establishes and maintains collaborative relationships with patients, families, community partners, referral organizations, Community Health Workers, and regional stakeholders.

• Maintains awareness of community resources, service gaps, emerging trends, and community needs to support effective service delivery.

• Represents the organization at community meetings, coalitions, workshops, partner convenings, and regional initiatives to strengthen partnerships, expand resource networks, and improve patient access to services.

Direct Community Outreach

• Assists with community outreach events, screenings, food distributions, education activities, resource navigation efforts, and other community-based initiatives as needed.

Professional Development

• Maintains required Community Health Worker certification and completes all continuing education requirements in accordance with organizational and state standards.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. 

Education & Experience

• Education Required: Bachelor’s degree in applicable field is required. May consider equivalent work experience in lieu of degree.

• Education Preferred: Bachelor’s degree preferred in areas of social science, applied science, health science, social work or health services management.

• Experience Required: Minimum of five (5) years of experience in community health, population health, public health, nonprofit service, care coordination, social services, patient navigation, healthcare operations, or a related field. Minimum of four (4) years of management experience in a formal supervisory or management role with responsibility for staff oversight, performance management, workflow coordination, operational planning, and team development. Experience working with community resources and community-based organizations.

• Experience Preferred: Experience supervising Community Health Workers, patient navigation staff, or other community-based service teams. Experience managing grantfunded programs and budgets. Experience with community outreach, health education, transportation assistance, food access programs, care coordination initiatives, or addressing social determinants of health. Experience using data, performance metrics, and outcome measures to evaluate program effectiveness and support continuous improvement

Licensure

• Certified Community Health Worker (Indiana) preferred upon hire or the ability to obtain within 60 days of hire.

• Community Health Worker continuing education requirements must be maintained through completion and tracking of approved CEU opportunities