Technology Support Manager

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court’s 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. With an annual budget exceeding $1 billion, the Los Angeles Superior Court operation scales one of the nation’s largest counties, covering over 4,084 square miles and serving over 10 million residents.

The Court’s justice-oriented mission, dynamic workforce and the ever-evolving needs of the community at large offer bold and rewarding opportunities for talented, public-sector professionals and leaders who seek to foster and realize positive impact. Find out more about your future with the Superior Court of Los Angeles County – connect with us today.

ABOUT THE OPPORTUNITY
We are seeking an experienced Technology Support Manager to oversee the delivery of critical application and technology support services within a large and complex organizational environment. This role is responsible for leading day-to-day support operations, managing technical teams, and ensuring the timely resolution of incidents and service requests across business systems and applications. The ideal candidate will bring strong leadership, operational, and project management skills, with a proven ability to coordinate cross-functional teams, drive continuous service improvements, develop staff, and provide strategic recommendations that align technology support services with evolving business and organizational needs.

Key Responsibilities

• Technology Support Operations – Lead and oversee the support and maintenance of critical business applications and technology environments, ensuring reliable performance and service continuity within a large and complex organization.

• Team Leadership – Direct daily technology support operations by establishing work priorities, allocating resources, monitoring performance, and ensuring the effective delivery of support services.

• Staff Development – Manage, mentor, coach, and develop technical support staff while fostering professional growth, accountability, and high-quality customer service.

• Incident & Service Management – Oversee the intake, prioritization, escalation, and resolution of incidents and service requests to ensure timely response, effective routing, and restoration of services.

• Knowledge Management & Documentation – Maintain and enhance support documentation, operational procedures, and knowledge resources while analyzing trends to identify risks and opportunities for service improvement.

• Project & Systems Coordination – Lead technology projects and system configuration initiatives by coordinating efforts among technical teams, vendors, stakeholders, and business partners to achieve project objectives.

• Strategic Service Improvement – Evaluate support operations, recommend service enhancements, and provide strategic guidance to align technology support services with organizational priorities and evolving business needs.

The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click here. Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.

This is an at-will managerial position. The Trial Court Employment Protection and Governance Act (SB 2140) authorizes the Court to exclude managerial employees from the employment protection provisions of the Act subject to meet and confer.

THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the final filing date of this bulletin:

• OPTION I: 9+ years' experience in information technology support, including hardware and software.
• OPTION II: Associate’s degree* in information technology, computer science, management information systems, or related field; -AND- 7+ years' experience in information technology support, including hardware and software.
• OPTION III: Bachelor’s degree* in information technology, computer science, management information systems, or related field; -AND- 5+ years' experience in information technology support, including hardware and software.
• OPTION IV: Master’s degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in information technology support, including hardware and software.

*To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.

Note: Credit for experience is based on a 40-hour workweek. Part-time experience is credited on a pro rate basis (e.g. working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
 
DESIRABLE QUALIFICATIONS

• Demonstrated experience supervising or managing an IT support team, service desk, or comparable support team.
• Hands-on experience collaborating with vendors and technical teams to implement, configure, and optimize complex applications.
• Experience working with stakeholders and end users at all levels of an organization to support business and technology initiatives and ensure effective communication and alignment.
• Knowledge of tools such as ServiceNow, Azure DevOps, DynaTrace, Containers and Scripting.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.

Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE.

WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:

EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire. 

ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Placement on an eligible list may not result in further consideration, only the most qualified candidates will be contacted for interviews. Other vacancies may be filled using this list.

Questions regarding this posting may be e-mailed to

Max Penate, Staffing Partner.

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