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Allied Services Office Manager

Red Cliff Band of Lake Superior Chippewa

·

2 days ago

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Salary
$20 – $25/hr
Location
Red Cliff, Wisconsin, WI, US
Type
Full-time
Department
Administration
Seniority
Manager
Education
Associate
Source
GovernmentJobs

Description

JOB DESCRIPTION



POSITION: Allied Services Office Manager


LOCATION: Red Cliff Community Health Center


WAGE: $20 - $25 per hour


SUPERVISOR: Clinic Manager


THIS IS A REGULAR FULL-TIME NON-EXEMPT 


JOB SUMMARY:The Allied Services Office Manager is responsible for the daily administrative and operational management of the Allied Services department including physical therapy, chiropractic, optometry, and future occupational therapy. This position oversees office operations, scheduling, patient/customer service functions, records management, regulatory compliance, and coordination of departmental activities to ensure efficient, high-quality service delivery. The Office Manager serves as a liaison between staff, leadership, patients, vendors, and external agencies.

DUTIES AND RESPONSIBILITIES:

  1. Direct and coordinate daily office operations for Allied Services programs.
  2. Develop and implement office procedures and workflows to improve efficiency and productivity.
  3. Monitor departmental performance metrics and operational goals.
  4. Coordinate equipment maintenance, supply inventory, and purchasing activities.
  5. Ensure a high level of patient, client, and customer satisfaction.
  6. Resolve complaints, concerns, and service issues in a timely and professional manner.
  7. Support scheduling, registration, referrals, and other patient access functions.
  8. Assist with budget preparation and monitoring.
  9. Review invoices, purchasing requests, and departmental expenditures.
  10. Track productivity, revenue, and operational expenses as required.
  11. Prepare reports, correspondence, and departmental documentation.
  12. Support billing and reimbursement processes when applicable.
  13. Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.
  14. Maintain accurate records and documentation.
  15. Participate in quality improvement initiatives and audits.
  16. Monitor adherence to HIPAA, patient rights, and confidentiality requirements.
  17. Assist with risk management and incident reporting processes.
  18. Serve as a liaison between Allied Services staff, leadership, providers, and external partners.
  19. Coordinate meetings, prepare agendas, and maintain meeting minutes.
  20. Facilitate communication regarding policy changes, operational updates, and departmental initiatives.
  21. Support interdisciplinary collaboration to improve patient outcomes and service delivery.
  22. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.


SUPERVISORY AUTHORITY: None

KNOWLEDGE:

  1. Knowledge of office management principles and healthcare operations.
  2. Excellent verbal and written communication abilities.
  3. Proficiency in Microsoft Office Suite and electronic records systems.
  4. Ability to manage multiple priorities in a fast-paced environment.
  5. Strong organizational and problem-solving skills.
  6. Knowledge of HIPAA, patient confidentiality, and regulatory compliance requirements.
  7. Awareness of and sensitivity to Ojibwe culture and traditions.


QUALIFICATIONS:

  1. Associate degree in Business Administration, Healthcare Administration, Office Management, or related field, preferred.
  2. Minimum of three (3) years of office management in an allied health or rehabilitation setting required.
  3. Must have a valid driver’s license and meet eligibility for tribal insurance.

PERSONAL CONTACTS:  Considerable daily contact will be made with the general public, tribal leadership, Program Directors and staff, consultant(s), and the Tribal Community.


PHYSICAL REQUIREMENTS:  The duties assigned to this position involve bending, stooping, lifting, and carrying. Items may be placed in overhead storage or shelving.


WORK ENVIRONMENT:  All Tribal Buildings are smoke free.


TRAVEL REQUIREMENTS:  The ability to travel and attend meetings and trainings; overnight and out of town, both locally & nationally.


BEHAVIOR AND ATTITUDE:  The vision, goals and objectives of the Red Cliff Band of Lake Superior Chippewa requires that the employee performs in both a professional and personable manner.  The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability.  Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance. Any behavior or attitude that tarnishes the name or image of the Red Cliff Band of Lake Superior Chippewa will be subject to immediate disciplinary action up to and including termination.


Indian preference will be applied in the case of equally qualified applicants, but all qualified applicants will be considered.


This job description is subject to change at employer’s discretion, after consultation with the employee.


APPLICATION SUBMITTAL REQUIREMENTS: The following items are required for this position:

  1. Completed Tribal Application, to include work history and references, available on the Tribal website.
  2. Tribal Background Investigation Disclosure; available on the Tribal website.
  3. Consent to Release Liability and Reference Information Form; available on the Tribal website.
  4. Resume, required; cover letter, optional.
  5. Post-secondary transcripts or certifications; if applicable.


Please download the forms from the links below.  Complete the forms and save them.  Then, please upload and attach them as "other" attachments with your application.  

Consent Form
Tribal Background Investigation Form


FOR FURTHER INFORMATION CONTACT:

Red Cliff Band of Lake Superior Chippewa

Human Resources Department

88455 Pike Road

Bayfield, WI  54814

www.redcliff-nsn.gov

[email protected]

(715)779-3700 


The Red Cliff Tribal Council has a Drug Free Work Place Policy and adheres to the intent of the Drug Free Work Place Act.  All new hires are subject to a drug test prior to starting.


All applicants for employment with the Red Cliff Tribe will be subject to the background investigation and other requirements of RCCL Chapter 43, and are under a continuing obligation to supplement this application for employment with information concerning any convictions that occur after commencement of employment with the Tribe.

Skills

Risk ManagementComplianceCustomer ServiceHIPAA