- Location
- Hyderabad
- Workplace
- Remote
- Type
- Full-time
- Department
- Professional Services and Education
- Seniority
- Senior
- Source
- Lever
Description
About the Team
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
The Role
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided).