Manager, HIV Case Management and Support Services

Who We Are:
Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Job Summary:
Hours: Full-time; 40 hours per week, 8:30am – 5:00pm
Union:  n/a 
Union Name: n/a
Patient Facing: Yes

Join a dynamic, multidisciplinary HIV care team at Boston Health Care for the Homeless Program (BHCHP), a nationally recognized leader in innovative, high-quality health care for people experiencing homelessness. The Manager of HIV Case Management and Support Services will lead and support a dedicated team of medical, outreach, and housing case managers, overseeing the delivery of comprehensive, patient-centered services that address the complex needs of individuals living with HIV.

In this role, you will oversee case management operations, manage Ryan White Program support resources—including food vouchers and rental assistance—and provide direct medical case management services. This is an exciting opportunity for a collaborative, mission-driven leader to guide a robust case management team working at the intersection of HIV, substance use, incarceration, and homelessness. Through strong leadership and a team-based approach, you will help reduce barriers to care, promote housing stability, and address the social factors that impact health and well-being. This position is funded until the end of February 2028 with the possibility for renewal. If this funding is not renewed, this position will end February 28, 2028.

Manager Essential Duties (70% of duties): 

• Hire, train, supervise, support and evaluate medical, outreach and housing case managers on the HIV Team. Including:

• Hiring including interviewing and working with Human Resources (HR) in hiring process and orientation to the program and role
• Provide monthly supervision with each case manager and weekly case management huddles
• With Director of Trauma Services, provide regular, structured opportunities to address vicarious trauma and burn out prevention strategies and practices with the team
• Ensure all supervisees receive appropriate training and professional development opportunities
• Review case management charts and provide staff feedback as needed
• Yearly performance reviews for each case manager
• Ensure integration, coordination, and collaboration of case management and housing program with other parts of multidisciplinary HIV program and broader BHCHP program.
• Along with Asst. Director of HIV Services, provide oversite and tracking in E2 Boston of all material resources including food vouchers and rental assistance and work with the finance team to ensure appropriate maintenance of files and appropriate back-up documentation
• Along with Asst. Director of HIV Services, Manage and provide quality assurance for Ryan White Part A grant
• Participate in monthly phone calls with program manager from Boston Public Health Commission HIV/AIDS office
• Monitor program utilization and ensure team is on target
• Chart reviews of case managers’ charts as part of quality assurance program
• Review of 6-month reports on clinical outcome measures and communication of results and strategies to stay on target with staff
• Work with data analysts to track program outcomes
• Participate in grant renewals as needed
• Other grants management duties as required
• Participate in all quality improvement programs as related to case management and housing services

Medical Case Manager Essential Duties (30% duties):

• Assesses new HIV patients for financial, psycho-social, housing and other needs. Develop comprehensive service care plan with the patient
• Reassess established patients every 6 months, updating care plans as needed

• Develop plans with patients to achieve success in obtaining needed services such as housing, substance use disorder treatment, re-entry services etc.
• Identify patients out of care and conduct outreach visits at shelters, outside agencies, jails, streets, or their place of residence as needed
• Work with jail staff to coordinate discharge planning and post-release linkage to care and treatment
• Work with patients to reduce barriers to full engagement in health care
• Assist patients in reducing barriers to medication adherence, including supporting patients in receiving nurse-led directly observed therapy (DOT) when indicated
• Participate in HIV care team meetings to exchange information, develop an integrated care plan, etc.
• Assist patients with attending important medical and social services by arranging transportation, providing accompaniment when feasible, and addressing other barriers.
• Tracks patients who miss appointments and reschedule as necessary to ensure consistent care engagement
• Attend training to stay current on new resources and developments in the field
• Documents care appropriately in medical records
• Other duties as assigned

Qualifications: 

• Associate or bachelor’s degree in a related field and/ or equivalent to two years’ relevant human services experience
• Two (2) years management experience required
• Experience working with people with substance use disorder is required
• Knowledge of behavioral risk reduction strategies and trauma informed approaches is required
• Experience working with people experiencing homelessness, incarceration and/or sexual violence is a plus
• Previous experiences conducting street level outreach with at-risk populations a plus
• Knowledge of community resources, particularly addiction related resources and supports a plus
• Commitment to equitable and culturally appropriate care for a wide range of diverse populations, including (but not limited to) communities of color, LGBTQIA communities, non-English speaking populations, people with histories of incarceration, people with substance use disorders, and people experiencing homelessness
• Strong organizational, interpersonal, written, and verbal communication skills. 
• Self-directed, motivated, and flexible with the ability to work independently as well as in a team-based setting
• Competency using electronic health records, Excel, Microsoft Outlook, required.
• Bi-lingual fluency in Spanish is preferred.
• Lived experiences are welcomed and valued.

Compensation and Benefits:

• The compensation ranges from $60,000 - $96,000 annually and increases based on years of experience.
• BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.