School Based Navigator

Job Description:

Job Title: School Based Navigator
Location: Independence, MO
Department: School Based Services
Employment Type: Full-time
Schedule: Monday–Friday

Job Summary:

Join our compassionate, collaborative School Based Services team as a School Based Navigator and help students and families access the behavioral health support they need. As a vital connection among schools, families, community partners, and internal teams, you will guide families through referrals, intake, insurance, and service coordination while helping remove barriers to care. This role is ideal for an organized, resourceful communicator who understands school-based behavioral health services, builds trusting relationships, protects confidential information, and is passionate about creating continuity of care for young people.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Connect students and families with behavioral health services by accepting referrals from assigned schools, initiating family contact, and responding within three business days
• Guide families through Medicaid eligibility screening and application, verify private insurance benefits, and explore alternative funding options when needed
• Coordinate intake appointments with school-based therapists and connect students who are not eligible for school-based services with appropriate access points
• Partner with schools and community agencies to link families with helpful resources, including crisis services when indicated
• Promote continuity of care by completing ongoing insurance checks and assisting families with paperwork updates needed to maintain eligibility and access to services
• Manage intake and compliance documentation by ensuring records are complete, accurate, and properly filed electronically according to operational standards
• Collaborate with Billing, Health Information Management, Quality, and other internal teams to complete required non-billable regulatory tasks within established timelines
• Support school-based team members by answering incoming calls, making and documenting non-billable calls, and maintaining accurate clinical records
• Protect student and family information by following all applicable privacy, confidentiality, security, and professional ethics requirements
• Contribute to program quality by following organizational operational guidelines, completing routine self-evaluations, and supporting CARF-aligned standards
• Participate in required training, team meetings, professional development, and continuous improvement initiatives
• Perform other duties as assigned

Education, Experience, and/or Credential Qualifications:

• High school diploma or GED required

Additional Qualifications:

• Understanding of mental health systems and school-based service models
• Strong interpersonal, organizational, and verbal and written communication skills
• Proficiency with documentation, electronic records, and telephone-based engagement
• Knowledge of community resources and the ability to coordinate support services
• Ability to manage referrals, records, deadlines, and multiple priorities accurately and efficiently
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks
• Current driver’s license, acceptable driving record, and current auto insurance required

Physical Requirements

• Perform sedentary work requiring up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body
• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift
• Remain seated for most of the workday, with occasional walking or standing for brief periods

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.