Senior Client Associate

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Senior Client Associate builds and maintains strong customer relationships, ensuring satisfaction, service adoption, and effective governance of commercial activities.

As the key point of contact for assigned accounts, this role manages customer requests, coordinates internal stakeholders, and works directly with customers and Account Management teams to drive organic growth and upselling opportunities.

It also leads Request to Cash activities for assigned accounts, ensuring requests are handled accurately and within expected timelines, in line with customer requirements, contractual conditions, and Orange processes. In this scope, the role contributes to pricing strategy and competitiveness, helping ensure offers remain aligned with market conditions, account objectives, and margin expectations.

Beyond this, the role maintains customer specific commercial and operational guidelines, monitors Request to Cash performance, supports contract lifecycle activities, and ensures ordering structures are aligned with billing requirements. It proactively identifies opportunities to improve processes, customer experience, and operational efficiency across the end to end lifecycle, and coordinates the cross functional teams involved.

About you

Knowledge and abilities

• Ability to engage with internal and external clients to identify and support business opportunities

• Ability to lead customer facing communication

• Ability to handle multiple projects simultaneously

• Have good understanding of telecom and IT market and solutions

• Ability to understand customer (internal and external) requirements, challenges and needs and develop commercial proposals aligned with customer expectations

• Good understanding of sales and quote to bill processes: how bids are managed, how quotes and orders are processed, impact of quote to order activities in the service delivery and operations chains, execution of terms and conditions of service agreements, management of billing issues, etc

• Team player that is communicative, organized, flexible and used to work in a stressful environment

• Sales driven, commercial behavior with respect for company compliancy rules

• Ability to identify problems and work to resolution as required, analysing trends in order identify opportunities

• Experienced working towards targets and deadlines

• Ability to build a network of people, getting things done

• Having a good understanding what influence invoice or payment issues can have on a company’s cash flow

• Have a good understanding for what influence customer experience and company objectives

• Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable

• Basic financial skills

• Good understanding of Orange products and services

 

Education, qualifications, and certifications

• Academic degree in business administration, international business or equivalent

• Degree in business, engineering or related field is preferred

• Languages: English fluently, Portuguese is mandatory, Spanish is desirable

• ITIL Fundamentals

• PMP, ISO knowledge a plus

• MBA/Masters degree or equivalent education is an added advantage

 

Experience

• Required: 5+ years of experience in Sales, Account Associate, or Client Associate roles, including experience in a different organization

• Desirable: Experience in global IT/Telecom

 

Job skills and certifications

• Clear & proactive internal and external customer communication

• Able to deal with dual reporting lines and virtual teams

• Fast learning and self-motivated

• Experience in Quote to Order processes

• Initiate and execute projects to develop the community

• Negotiations / Delegation skills

• Demonstrate responsibility/taking ownership

• Being able to function well under stress

• Multi-tasking ability

• Proactive behavior

 

 

 

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.