BUSINESS SPECIALIST I

Under administrative direction, assists in the day-to-day administrative and business functions at the Vero Beach Regional Airport, performs critical administrative support to management of the aviation and non-aviation leasing, grant administration, budget, and facility maintenance operations; and performs related duties as assigned. The following duties have been provided as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add, modify, change or rescind work assignments as needed.

• Performs variety of routine and complex administrative duties for Airport administrative manager, identifying opportunities for improvement to systems and standard operating procedures to enhance office operations and customer service.
• Updates various databases related to airport leasing operations; generates computerized and other reports related to area of responsibility.
• Creates electronic reports, spreadsheets, records and other information for airport business operations and record keeping; makes corrections and adjustments necessary for accuracy.
• Creates on a daily, monthly, annual, or as needed basis: Business Management reports, Tenant Disclosure Report (GASB-34) (Auditors), and miscellaneous reports as directed by management.
• Assists with preparation of the annual budget; prepares written reports, graphs, and charts to present data.
• Assists with the maintenance of all Fixed Base Operator and aviation leases, commercial and residential properties, and City-owned airport buildings, including T-Hangar Complex.
• Creates and maintains electronic and/or hard copy documentation relating to property surveys, appraisals, environmental testing services, license agreements, leases, and resolution rentals.
• Assists management in reviewing current and proposed lease agreements for accuracy. Makes field visits as directed to ensure tenant compliance.
• Assists management with maintaining cooperative tenant relations, resolving billing issues, and coordinating collection and eviction procedures with the City Attorney's Office as necessary.
• Performs airport tenant lease reviews, insurance verification, and maintenance of tenant files.
• Assists with tracking and reporting of minimum rents and concession fees as directed.
• Composes, types, transcribes, and edits a variety of correspondence, reports, memoranda, and other materials, including electronic data, or dictation.
• Under direction, retrieves and assembles records in response to requests for information from the general public or other departments, including requests for public records.
• Greets the public; answers, screens, directs or refers incoming calls, mail, and visitors; logs and routes citizen concerns/suggestions to airport management.

Assists with critical duties of Airport grant administration function to ensure continuity of operations and timely submission of required documents.

• Knowledge of aviation terminology, airport management theory, and the airport business model.
• Knowledge of the capabilities and functions of standard computer applications, including word processing, databases, spreadsheets, and presentation software.
• Knowledge of basic business math, airport leasing functions, and economics.
• Knowledge of proper use of business English, grammar, and punctuation.
• Knowledge of principles of effective customer service and telephone etiquette.

• Ability to become proficient in the City's organizational and departmental policies and procedures.
• Ability to prioritize competing demands to ensure work is completed in a timely manner.
• Ability to touch type and to perform data entry tasks including accurately coding, recording, retrieving and verifying information.
• Ability to coordinate calendars, appointments, room assignments, etc.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to communicate effectively, both orally and in writing.
• Skill in using customer/public relations techniques in responding to inquiries and complaints.
• Skill in analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and recommending actions in support of management goals.
• Skill in researching, evaluating, and recommending new methods and techniques for proposed operational improvements.
• Skill in using standard office principles and procedures; proficient with office equipment.
• Skill in implementing airport specific projects and programs such as Safety Management Systems, Certification Manuals, Minimum Standards, and Airport Leasing Policies.

OTHER JOB CHARACTERISTICS:

• Work is performed in an office environment.
• Frequent use of computers and peripherals, including standard software applications for documents, spreadsheets, and databases; shredder, radio, calculator, telephone, fax, and copier.

EDUCATION/EXPERIENCE:
Associates Degree in aviation management, business or related field, or at least three (3) years experience at a Part 139-certificated public airport in a position related to airport business management. Experience in developing and implementing airport-specific programs and projects is strongly preferred. Depending on qualifications and airport experience, a bachelor's degree or higher may be substituted for up to three years of experience.
LICENSES/CERTIFICATION:
Possession of a valid Florida Driver's License. FAA Pilot's license preferred but not required.