Director of Human Resources

Our client is an ultra-luxury 5* resort in a prime location in Kyoto, recognised globally as a hospitality leader. They are looking for an Director of Human Resources to drive people performance and development within the property through the provision of direction, encouragement, enthusiasm, discipline, performance evaluation and counselling to build a loyal, productive and effective team.

The successful candidate will work collaboratively with the General Manager, Executive Team and Operations on correlated product standards. This role also ensure the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.

Requirements

• Bachelor's degree in Human Resources, Communications or Business Management or equivalent experience.
• Minimum 5 years of progressive HR experience in a luxury resort environment with a minimum of one year of experience in a Director-level role.
• Fluent in English and native-level Japanese.
• Must have the right to work in Japan and knowledge of local labour legislation and the Human Resources landscape.
• Hotel pre-opening and Training experience preferred.
• Basic knowledge of Microsoft Computer programs Word, Excel, PowerPoint, etc.) and Human Resources/payroll systems. ADP/Timesaver experience preferred.
• Professional HR designation (PHR, SPHR or other) preferred.

Key Responsibilities

• Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
• Focus on the rejuvenation of Human Resources department.
• Focus and review regularly through physical presence in all areas of property, our rigorous adherence to LQA standards.
• Lead a team of engaged and experienced hosts to provide the exceptional standards of operation and service.
• Prepare and implement the property human resources including manpower, benefits and payroll budget.
• Prepare and manage training department and orientations plans in line with the needs.
• Create and manage engagement initiatives.
• Oversee recruitment and host ratios, succession planning and individual development plans (IDP).
• Manage and conduct satisfaction surveys and formulate any corrective action.
• Arrange periodic meetings, awards, performance management system.
• Analyze turnover statistics and trends.
• Ensure job descriptions are up-to-date and relevant.
• Maintain confidential files.
• Conduct periodic salary and benefit surveys and make recommendations to remain competitive and in line with local prevailing statutes.
• Be responsible of the accommodation and host facilities, along with the restaurant and committee, careers fairs and various other host activities.
• Champion Mission Wellness activities and Social Environmental activities in coordination with Sustainability Director.
• Ensure department complies with all legal, statutory and financial requirements.
• Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
• Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
• Revise and control that my department's budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Prepare and submit legally required and confidential documentation related to my department.
• Complete accurately all corporate reporting requirements for the role.
  
• Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
• Perform any additional duties given by the General Manager.